1st Line Support
<p><b>Salary: £22,000 - 25,000 per year</b></p>
<b>Requirements:</b>
<ul><li>We are looking for a bright and ambitious individual who either has a customer service background or previous IT support experience. The ideal candidate will be eager to learn and expand their skills while seeking career progression.</li></ul>
<b>Responsibilities:</b>
<ul><li>As a 1st Line Support team member, I will task you with the following responsibilities:</li><li>Answering the helpdesk phone line and managing the helpdesk ticketing system.</li><li>Addressing general queries and providing assistance to our clients.</li><li>Investigating issues and resolving them whenever possible.</li><li>Ensuring that all queries are responded to within established timeframes.</li><li>Logging bugs and communicating them to the development team for resolution.</li><li>Performing basic account management, including the registration and cancellation of software licenses, adjusting settings, and providing training.</li><li>Assisting with the launch of new clients.</li><li>Collaborating with third-party partners to resolve issues related to API integrations.</li></ul>
<b>Technologies:</b>
<ul><li>API</li><li>Support</li></ul>
<p><b>More:</b></p>
<p>We are a leading fintech software company serving the UK and European finance industry, with nearly 20 years of experience and a proven track record of delivering high-quality, reliable software solutions. This is a full-time role that requires on-site attendance, and you will be part of a growing helpdesk team with ample opportunities for career development. If this role interests you, I encourage you to apply!</p>
<p>last updated 13 week of 2026</p>
<b>Requirements:</b>
<ul><li>We are looking for a bright and ambitious individual who either has a customer service background or previous IT support experience. The ideal candidate will be eager to learn and expand their skills while seeking career progression.</li></ul>
<b>Responsibilities:</b>
<ul><li>As a 1st Line Support team member, I will task you with the following responsibilities:</li><li>Answering the helpdesk phone line and managing the helpdesk ticketing system.</li><li>Addressing general queries and providing assistance to our clients.</li><li>Investigating issues and resolving them whenever possible.</li><li>Ensuring that all queries are responded to within established timeframes.</li><li>Logging bugs and communicating them to the development team for resolution.</li><li>Performing basic account management, including the registration and cancellation of software licenses, adjusting settings, and providing training.</li><li>Assisting with the launch of new clients.</li><li>Collaborating with third-party partners to resolve issues related to API integrations.</li></ul>
<b>Technologies:</b>
<ul><li>API</li><li>Support</li></ul>
<p><b>More:</b></p>
<p>We are a leading fintech software company serving the UK and European finance industry, with nearly 20 years of experience and a proven track record of delivering high-quality, reliable software solutions. This is a full-time role that requires on-site attendance, and you will be part of a growing helpdesk team with ample opportunities for career development. If this role interests you, I encourage you to apply!</p>
<p>last updated 13 week of 2026</p>