1st/2nd Line Support Engineer
<p><b>Salary: £25,500 - 34,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Experience working in an IT helpdesk environment</li><li>Consulting on best practice for M365 deployment</li><li>Experienced Microsoft 365 Administrator</li><li>Experience working with Microsoft Entra ID and security solutions for entire 365 estates</li><li>Experience configuring and implementing Ubiquiti UniFi Wireless Network and CCTV Solutions along with scoping wireless networks</li><li>Able to effectively communicate with team members, customers, and managers and promote ideas and innovation</li><li>Methodical and adaptable approach to problem solving, with initiative and resourcefulness when faced with unusual conditions</li><li>Possess a business-like and professional telephone manner</li><li>Ability and aptitude to support the team wherever its needed</li><li>Experience creating and maintaining Cyber Essentials / Essentials Plus compliant infrastructure (beneficial)</li><li>File Server administration, including Active Directory user and groups, Exchange/M365, file shares and permissions (beneficial)</li><li>In-depth understanding and awareness of TCP/IP, DNS, routers, DHCP, and Watchguard Firewall Configuration (beneficial)</li></ul>
<b>Responsibilities:</b>
<ul><li>Complement our highly skilled team in providing first and second-line support</li><li>Support a wide range of hardware, networks, hosted solutions, and security products</li><li>Ensure excellent service levels for our customers</li><li>Engage in on-premises client work primarily in the local area</li><li>Follow best practices in IT support and consultation</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Firewall</li><li>Hardware</li><li>Support</li><li>Microsoft 365</li><li>Network</li><li>Security</li><li>TCP/IP</li><li>Office 365</li></ul>
<p><b>More:</b></p>
<p>We are RedBrick, a company dedicated to providing high-quality IT support and solutions. We offer a competitive salary based on experience, alongside benefits such as company events, pension plans, a cycle to work scheme, and free on-site parking. Our team is growing, and we are excited to bring in a new member who can contribute to our mission of delivering exceptional service.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Experience working in an IT helpdesk environment</li><li>Consulting on best practice for M365 deployment</li><li>Experienced Microsoft 365 Administrator</li><li>Experience working with Microsoft Entra ID and security solutions for entire 365 estates</li><li>Experience configuring and implementing Ubiquiti UniFi Wireless Network and CCTV Solutions along with scoping wireless networks</li><li>Able to effectively communicate with team members, customers, and managers and promote ideas and innovation</li><li>Methodical and adaptable approach to problem solving, with initiative and resourcefulness when faced with unusual conditions</li><li>Possess a business-like and professional telephone manner</li><li>Ability and aptitude to support the team wherever its needed</li><li>Experience creating and maintaining Cyber Essentials / Essentials Plus compliant infrastructure (beneficial)</li><li>File Server administration, including Active Directory user and groups, Exchange/M365, file shares and permissions (beneficial)</li><li>In-depth understanding and awareness of TCP/IP, DNS, routers, DHCP, and Watchguard Firewall Configuration (beneficial)</li></ul>
<b>Responsibilities:</b>
<ul><li>Complement our highly skilled team in providing first and second-line support</li><li>Support a wide range of hardware, networks, hosted solutions, and security products</li><li>Ensure excellent service levels for our customers</li><li>Engage in on-premises client work primarily in the local area</li><li>Follow best practices in IT support and consultation</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Firewall</li><li>Hardware</li><li>Support</li><li>Microsoft 365</li><li>Network</li><li>Security</li><li>TCP/IP</li><li>Office 365</li></ul>
<p><b>More:</b></p>
<p>We are RedBrick, a company dedicated to providing high-quality IT support and solutions. We offer a competitive salary based on experience, alongside benefits such as company events, pension plans, a cycle to work scheme, and free on-site parking. Our team is growing, and we are excited to bring in a new member who can contribute to our mission of delivering exceptional service.</p>
<p>last updated 8 week of 2026</p>