IT Support Manager
<p><b>Salary: £41,778 - 44,007 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong IT proficiency</li><li>Previous experience in a helpdesk/service desk function</li><li>Excellent organisational and prioritisation skills</li><li>Ability to provide complex and/or novel technical solutions under pressure</li><li>Collaborative mindset for building positive relationships across the organisation</li><li>Advantageous to communicate in Welsh, although not required</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead and manage the IT Helpdesk Support Officers team</li><li>Deliver excellent customer service to end-users based on ITIL standards</li><li>Serve as a senior escalation point for complex/high-priority incidents</li><li>Monitor support trends and forecast demand proactively</li><li>Drive continuous improvement in the IT support function</li><li>Collaborate with third-party suppliers to enhance service delivery</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITIL</li></ul>
<p><b>More:</b></p>
<p>At WJEC, we contribute to our education communities by providing trusted qualifications and specialist support, enabling our learners to reach their full potential. We pride ourselves on being an inclusive and supportive workplace, offering excellent benefits such as 25 days of annual leave, a generous pension scheme, and a hybrid working model. We encourage professional and personal development within our team, and we welcome applications from across the UK with some required presence at our Cardiff and Treforest offices.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Strong IT proficiency</li><li>Previous experience in a helpdesk/service desk function</li><li>Excellent organisational and prioritisation skills</li><li>Ability to provide complex and/or novel technical solutions under pressure</li><li>Collaborative mindset for building positive relationships across the organisation</li><li>Advantageous to communicate in Welsh, although not required</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead and manage the IT Helpdesk Support Officers team</li><li>Deliver excellent customer service to end-users based on ITIL standards</li><li>Serve as a senior escalation point for complex/high-priority incidents</li><li>Monitor support trends and forecast demand proactively</li><li>Drive continuous improvement in the IT support function</li><li>Collaborate with third-party suppliers to enhance service delivery</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITIL</li></ul>
<p><b>More:</b></p>
<p>At WJEC, we contribute to our education communities by providing trusted qualifications and specialist support, enabling our learners to reach their full potential. We pride ourselves on being an inclusive and supportive workplace, offering excellent benefits such as 25 days of annual leave, a generous pension scheme, and a hybrid working model. We encourage professional and personal development within our team, and we welcome applications from across the UK with some required presence at our Cardiff and Treforest offices.</p>
<p>last updated 8 week of 2026</p>
