Helpdesk Administrator
<p><b>Salary: £61,000 - 101,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Experience in a helpdesk or administrative role in the construction industry</li><li>Strong communication skills for client and team interactions</li><li>Proficient in database management and record keeping</li><li>Ability to manage multiple tasks and prioritize effectively</li><li>Familiarity with compliance regulations and reporting practices</li><li>Problem-solving skills and process improvement mindset</li><li>Proficient in using helpdesk software and tools</li></ul>
<b>Responsibilities:</b>
<ul><li>Ensure compliance with company procedures and industry regulations, generating performance and SLA reports for management review</li><li>Maintain clear and professional communication with clients, service teams, and subcontractors, providing regular updates on service progress and issue resolution</li><li>Maintain accurate and up-to-date records of service requests, work orders, maintenance logs, and compliance documentation in relevant systems</li><li>Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals</li><li>Contribute to continuous improvement initiatives by identifying process inefficiencies, suggesting improvements, and supporting system updates or upgrades</li><li>Schedule planned maintenance, emergency repairs, and engineer visits, ensuring optimal resource allocation for field teams and subcontractors</li><li>Create, assign, and monitor work orders, ensuring that maintenance and service requests are prioritized, scheduled, and completed within agreed service-level agreements (SLAs)</li></ul>
<b>Technologies:</b>
<ul><li>Support</li></ul>
<p><b>More:</b></p>
<p>We are a leading company in the construction industry, seeking a Helpdesk Administrator for a 5-day-a-week role in Romford. This is an initial 6-12 month contract that offers the opportunity to work in a dynamic team environment. We value compliance and strive for excellence in our services, providing support and development opportunities for our staff.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Experience in a helpdesk or administrative role in the construction industry</li><li>Strong communication skills for client and team interactions</li><li>Proficient in database management and record keeping</li><li>Ability to manage multiple tasks and prioritize effectively</li><li>Familiarity with compliance regulations and reporting practices</li><li>Problem-solving skills and process improvement mindset</li><li>Proficient in using helpdesk software and tools</li></ul>
<b>Responsibilities:</b>
<ul><li>Ensure compliance with company procedures and industry regulations, generating performance and SLA reports for management review</li><li>Maintain clear and professional communication with clients, service teams, and subcontractors, providing regular updates on service progress and issue resolution</li><li>Maintain accurate and up-to-date records of service requests, work orders, maintenance logs, and compliance documentation in relevant systems</li><li>Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals</li><li>Contribute to continuous improvement initiatives by identifying process inefficiencies, suggesting improvements, and supporting system updates or upgrades</li><li>Schedule planned maintenance, emergency repairs, and engineer visits, ensuring optimal resource allocation for field teams and subcontractors</li><li>Create, assign, and monitor work orders, ensuring that maintenance and service requests are prioritized, scheduled, and completed within agreed service-level agreements (SLAs)</li></ul>
<b>Technologies:</b>
<ul><li>Support</li></ul>
<p><b>More:</b></p>
<p>We are a leading company in the construction industry, seeking a Helpdesk Administrator for a 5-day-a-week role in Romford. This is an initial 6-12 month contract that offers the opportunity to work in a dynamic team environment. We value compliance and strive for excellence in our services, providing support and development opportunities for our staff.</p>
<p>last updated 8 week of 2026</p>