Head of Technical Services
<p><b>Salary: £50,000 - 65,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Senior technology leader with proven experience in IT service management and service delivery leadership (ideally ITIL, MSP or similar environment).</li><li>Strong background in solution architecture and systems integration across retail, logistics, manufacturing, hospitality or similar industries; comfortable with both hardware and software-centric solutions.</li><li>Confident working directly with enterprise customers senior IT stakeholders and vendors, able to translate business problems into practical, commercially viable solutions.</li><li>Hands-on, commercially minded, comfortable in a growth-stage, entrepreneurial environment and motivated by building something from the ground up.</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead, build and develop the Technology & Services function, including solution architecture, engineering, ITSM, project management, service delivery and field services.</li><li>Define clear service lines, SLAs, commercial models and delivery processes.</li><li>Own departmental P&L, ROI, resource utilisation and scalable growth.</li><li>Act as a key member of the Senior Leadership Team.</li><li>Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management, and continual improvement.</li><li>Manage the full services portfolio (managed services, professional services, support, field engineering, DaaS and managed print).</li><li>Build and govern a UK and international field services and subcontractor network.</li><li>Lead service commercials, tenders, renewals and reviews, supporting sales with solution scoping and margin management.</li><li>Lead pre- and post-sales solution architecture across core hardware, software and integrated technologies.</li><li>Own systems integration for complex, hardware-led and bespoke solutions from design through deployment and support.</li><li>Establish and grow systems integration capability, including kiosks and integrated platforms.</li><li>Define and deliver the technology and software roadmap aligned to key industry sectors.</li><li>Own senior technical relationships with strategic vendors and partners.</li><li>Lead evaluation, testing and onboarding of new technologies and manage demo and proof-of-concept environments.</li><li>Act as a trusted technical advisor to customers, working closely with sales on solution development and innovation.</li><li>Lead customer technology showcases, experience centre strategy and technical evangelism.</li><li>Provide leadership for internal IT, systems, integrations, automation and practical AI enablement initiatives.</li></ul>
<b>Technologies:</b>
<ul><li>AI</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>ITSM</li><li>Network</li></ul>
<p><b>More:</b></p>
<p>We are a dynamic technology solutions provider specializing in Auto-ID, Point of Sale, enterprise mobility, and networking, trusted by global brands across various sectors including retail, transport & logistics, aviation, hospitality, manufacturing, healthcare, and field services. We are creating a new technology and services team to transition from hardware reseller to a full end-to-end solutions partner. This senior role offers a clear progression path, with benefits including an on-site gym, pool & spa, flexible working options, and a comprehensive holiday allowance.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Senior technology leader with proven experience in IT service management and service delivery leadership (ideally ITIL, MSP or similar environment).</li><li>Strong background in solution architecture and systems integration across retail, logistics, manufacturing, hospitality or similar industries; comfortable with both hardware and software-centric solutions.</li><li>Confident working directly with enterprise customers senior IT stakeholders and vendors, able to translate business problems into practical, commercially viable solutions.</li><li>Hands-on, commercially minded, comfortable in a growth-stage, entrepreneurial environment and motivated by building something from the ground up.</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead, build and develop the Technology & Services function, including solution architecture, engineering, ITSM, project management, service delivery and field services.</li><li>Define clear service lines, SLAs, commercial models and delivery processes.</li><li>Own departmental P&L, ROI, resource utilisation and scalable growth.</li><li>Act as a key member of the Senior Leadership Team.</li><li>Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management, and continual improvement.</li><li>Manage the full services portfolio (managed services, professional services, support, field engineering, DaaS and managed print).</li><li>Build and govern a UK and international field services and subcontractor network.</li><li>Lead service commercials, tenders, renewals and reviews, supporting sales with solution scoping and margin management.</li><li>Lead pre- and post-sales solution architecture across core hardware, software and integrated technologies.</li><li>Own systems integration for complex, hardware-led and bespoke solutions from design through deployment and support.</li><li>Establish and grow systems integration capability, including kiosks and integrated platforms.</li><li>Define and deliver the technology and software roadmap aligned to key industry sectors.</li><li>Own senior technical relationships with strategic vendors and partners.</li><li>Lead evaluation, testing and onboarding of new technologies and manage demo and proof-of-concept environments.</li><li>Act as a trusted technical advisor to customers, working closely with sales on solution development and innovation.</li><li>Lead customer technology showcases, experience centre strategy and technical evangelism.</li><li>Provide leadership for internal IT, systems, integrations, automation and practical AI enablement initiatives.</li></ul>
<b>Technologies:</b>
<ul><li>AI</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>ITSM</li><li>Network</li></ul>
<p><b>More:</b></p>
<p>We are a dynamic technology solutions provider specializing in Auto-ID, Point of Sale, enterprise mobility, and networking, trusted by global brands across various sectors including retail, transport & logistics, aviation, hospitality, manufacturing, healthcare, and field services. We are creating a new technology and services team to transition from hardware reseller to a full end-to-end solutions partner. This senior role offers a clear progression path, with benefits including an on-site gym, pool & spa, flexible working options, and a comprehensive holiday allowance.</p>
<p>last updated 8 week of 2026</p>