Desktop Support Analyst - Liverpool
<p><b>Salary: £27,962 - 30,680 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong working knowledge of IT service operation, transition, and continual service improvement</li><li>Significant experience in a similar role</li><li>Educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional)</li><li>Excellent spoken and written English</li><li>Can-do, optimistic attitude</li><li>Commitment to developing IT knowledge and skills</li><li>Focus on striving for service excellence</li></ul>
<b>Responsibilities:</b>
<ul><li>Deliver departmental objectives and support the wider IT strategy</li><li>Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management</li><li>Deliver end-to-end IT service management support across the organisation</li><li>Support advanced configuration, system setup, and IT asset management processes</li><li>Ensure adherence to IT policies, standards, and guidelines</li><li>Identify opportunities for improvement and actively introduce and encourage innovation</li></ul>
<b>Technologies:</b>
<ul><li>Hardware</li><li>Support</li><li>ITIL</li></ul>
<p><b>More:</b></p>
<p>The Royal College of Physicians (RCP) is a rewarding and friendly place to work with a rich history dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians with over 40,000 members in the UK and globally, dedicated to improving patient care and reducing illness. Our offices are located in a state-of-the-art building in Liverpool and an iconic Grade I-listed building in London. We offer competitive benefits including 29 days annual leave, a group personal pension plan with a 7% contribution, flexible working hours, and professional training opportunities. We champion an inclusive culture, valuing diverse perspectives as we strive to achieve our vision of optimal health and healthcare for everyone.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Strong working knowledge of IT service operation, transition, and continual service improvement</li><li>Significant experience in a similar role</li><li>Educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional)</li><li>Excellent spoken and written English</li><li>Can-do, optimistic attitude</li><li>Commitment to developing IT knowledge and skills</li><li>Focus on striving for service excellence</li></ul>
<b>Responsibilities:</b>
<ul><li>Deliver departmental objectives and support the wider IT strategy</li><li>Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management</li><li>Deliver end-to-end IT service management support across the organisation</li><li>Support advanced configuration, system setup, and IT asset management processes</li><li>Ensure adherence to IT policies, standards, and guidelines</li><li>Identify opportunities for improvement and actively introduce and encourage innovation</li></ul>
<b>Technologies:</b>
<ul><li>Hardware</li><li>Support</li><li>ITIL</li></ul>
<p><b>More:</b></p>
<p>The Royal College of Physicians (RCP) is a rewarding and friendly place to work with a rich history dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians with over 40,000 members in the UK and globally, dedicated to improving patient care and reducing illness. Our offices are located in a state-of-the-art building in Liverpool and an iconic Grade I-listed building in London. We offer competitive benefits including 29 days annual leave, a group personal pension plan with a 7% contribution, flexible working hours, and professional training opportunities. We champion an inclusive culture, valuing diverse perspectives as we strive to achieve our vision of optimal health and healthcare for everyone.</p>
<p>last updated 8 week of 2026</p>