Desktop Support Engineer
<p><b>Salary: £24,000 - 26,400 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong troubleshooting experience with Windows 10 operating systems</li><li>Experience in Microsoft Managed Desktop (MMD) environments</li><li>Ability to install/configure Starlink satellite network devices (desirable)</li><li>Intune administration understanding and basic virtualisation awareness</li><li>Ability to configure iPhones/iPads and manage user lifecycle tasks via Azure Portal</li><li>Experience supporting Office Apps, SharePoint, Teams admin (L1 level)</li><li>Excellent communication, multitasking, and customer service skills</li><li>Strong problem-solving and root cause analysis abilities</li><li>Self-motivated, proactive, and able to work independently</li><li>ITIL knowledge or certification preferred</li><li>Must be SC Cleared</li><li>Flexibility to travel between local sites if/when required</li></ul>
<b>Responsibilities:</b>
<ul><li>Troubleshoot and resolve issues across networks, applications, Windows 10, hardware, software, VPNs, printers, and mobile devices</li><li>Manage incident queues and ensure timely response to reactive and proactive incidents</li><li>Provide support to standard users and VIP stakeholders</li><li>Perform Active Directory tasks including group management, account unlocks, and password resets</li><li>Build and deploy laptops/desktops using approved images (MMD environment)</li><li>Manage antivirus tools (Defender / McAfee)</li><li>Support hardware logistics including device moves, unpacking/repacking, shipping, and device retirement</li><li>Maintain accurate asset and configuration data</li><li>Provide Tech-Bar support for end-user queries</li><li>Monitor phones, emails, and Teams channels for incoming incidents</li><li>Support training/meeting room equipment and loan device management</li><li>Assist with conference room device support and cloud printing services</li><li>Create and maintain technical documentation, reports, and user guides</li><li>Liaise with offshore teams, senior stakeholders, and business partners</li><li>Ensure excellent communication across all functional teams</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Azure</li><li>Cloud</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>Mobile</li><li>Network</li><li>SharePoint</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>We are seeking an experienced SC Cleared Desktop Support Engineer to join our team in Gloucester. This role is fully onsite and plays a key part in ensuring the smooth operation of our IT systems, supporting end-users, and maintaining technical excellence across the organisation. We offer a competitive contract rate, an opportunity to work in a dynamic environment, and the chance to collaborate with a team dedicated to enhancing productivity and minimizing downtime.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Strong troubleshooting experience with Windows 10 operating systems</li><li>Experience in Microsoft Managed Desktop (MMD) environments</li><li>Ability to install/configure Starlink satellite network devices (desirable)</li><li>Intune administration understanding and basic virtualisation awareness</li><li>Ability to configure iPhones/iPads and manage user lifecycle tasks via Azure Portal</li><li>Experience supporting Office Apps, SharePoint, Teams admin (L1 level)</li><li>Excellent communication, multitasking, and customer service skills</li><li>Strong problem-solving and root cause analysis abilities</li><li>Self-motivated, proactive, and able to work independently</li><li>ITIL knowledge or certification preferred</li><li>Must be SC Cleared</li><li>Flexibility to travel between local sites if/when required</li></ul>
<b>Responsibilities:</b>
<ul><li>Troubleshoot and resolve issues across networks, applications, Windows 10, hardware, software, VPNs, printers, and mobile devices</li><li>Manage incident queues and ensure timely response to reactive and proactive incidents</li><li>Provide support to standard users and VIP stakeholders</li><li>Perform Active Directory tasks including group management, account unlocks, and password resets</li><li>Build and deploy laptops/desktops using approved images (MMD environment)</li><li>Manage antivirus tools (Defender / McAfee)</li><li>Support hardware logistics including device moves, unpacking/repacking, shipping, and device retirement</li><li>Maintain accurate asset and configuration data</li><li>Provide Tech-Bar support for end-user queries</li><li>Monitor phones, emails, and Teams channels for incoming incidents</li><li>Support training/meeting room equipment and loan device management</li><li>Assist with conference room device support and cloud printing services</li><li>Create and maintain technical documentation, reports, and user guides</li><li>Liaise with offshore teams, senior stakeholders, and business partners</li><li>Ensure excellent communication across all functional teams</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Azure</li><li>Cloud</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>Mobile</li><li>Network</li><li>SharePoint</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>We are seeking an experienced SC Cleared Desktop Support Engineer to join our team in Gloucester. This role is fully onsite and plays a key part in ensuring the smooth operation of our IT systems, supporting end-users, and maintaining technical excellence across the organisation. We offer a competitive contract rate, an opportunity to work in a dynamic environment, and the chance to collaborate with a team dedicated to enhancing productivity and minimizing downtime.</p>
<p>last updated 8 week of 2026</p>