Customer Support Specialist (iGaming) for TrueGroup
<section class="pt-20 pb-12 block-px company-links"><br/><div class="mx-auto max-w-750 prose font-company-body overflow-hidden break-words [&_ol_li_li]:list-[lower-alpha]" data-controller="careersite--responsive-video"><br/><p><span>TrueGroup was founded in 2019 by a team of professionals from marketing, software development, and game design — people united not just by expertise, but by a shared passion for building meaningful things. From day one, TrueGroup has been more than just a company: it’s a community of curious minds, creative thinkers, and driven doers who believe in the power of collaboration.</span></p><p></p><p>We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.<br/> </p><p><strong>Requirements:</strong></p><p>- Minimum 1+ year of experience in customer support within the <strong>iGaming</strong> industry (mandatory)<br/>- Written English proficiency at B2 level or higher<br/>- Willingness to work shift schedules, including night shifts, weekends, and public holidays<br/>- Ability to stay focused in a multitasking environment<br/>- Strong attention to detail and strict adherence to instructions<br/> </p><p><strong>Responsibilities:</strong></p><p>- Providing customer support via live chat and email<br/>- Handling players’ inquiries, requests, and complaints<br/>- Identifying complex or sensitive cases and escalating them to the relevant departments<br/>- Ensuring compliance with internal quality standards and communication guidelines<br/>- Working according to the assigned schedule and meeting individual KPIs<br/> </p><p><strong>Working conditions:</strong></p><p>- We offer flexible working hours and a remote work setup, enabling you to plan your work around your life and not your life around work!<br/>- We offer 24 vacation days, and we provide paid sick leave<br/>- We are ready to offer relocation support for candidates.<br/>- A competitive compensation that values the skills and experience you bring.<br/>- Employee referral bonus and gifts for your special days.<br/>- Financial support of 50% for learning expenses to help you in your professional growth!<br/>- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.<br/></p><br/></div><br/></section>