First Line Technical Support Engineer
<p><b>Salary: £35,000 - 35,000 per year</b></p>
<b>Requirements:</b>
<ul><li>I require at least 1 year of professional experience in a similar role, ideally interfacing with VIP users.</li><li>Experience with or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, and Antivirus software is necessary.</li><li>Some experience using a ticketing system or working to SLAs will be advantageous.</li><li>Great communication skills, both in person and via telephone, with excellent written and spoken English.</li><li>I am looking for someone personable, with the ability to build rapport with multiple teams of IT technicians.</li><li>The candidate needs to integrate well within both the Krome technical team and client IT departments.</li><li>Being punctual and thorough, with keen attention to detail, is crucial for success.</li><li>While IT qualifications are an advantage, they are not essential.</li><li>A valid UK driving license is necessary.</li><li>Shift work will vary between 8:00 am and 8:00 pm, Monday to Friday, with some coverage of weekend shifts as needed.</li></ul>
<b>Responsibilities:</b>
<ul><li>You will have the opportunity to join our technically advanced office-based helpdesk team and work on rotated secondments (8-week durations) to our client's onsite technical team in Central London.</li><li>Reporting to our Helpdesk Manager while at our Surrey HQ and our client's Senior IT Team onsite, your primary responsibilities will include diagnosing and resolving user queries and tickets in a timely and professional manner, escalating issues where necessary.</li><li>Your role will encompass both face-to-face and remote user support.</li><li>Your work location will alternate between our HQ in Chertsey (Surrey) and the client's HQ in London (close to Tottenham Court Road underground station).</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Azure</li><li>Support</li><li>Office 365</li><li>Cloud</li><li>Security</li></ul>
<p><b>More:</b></p>
<p>At Krome Technologies, we are a dynamic, people-first technology consultancy delivering a diverse portfolio of IT services and solutions across all industry sectors. Our core focus is to assist clients in achieving their business goals through relevant and forward-thinking technology solutions. We pride ourselves on our passion and integrity, working as a trusted business partner to guide clients in meeting their current and projected business needs. <br><br>We believe that our talented people drive us forward, and we foster a strong culture of Community, Confidence, and Integrity. Our competitive package includes a basic salary of £24,000 to £35,000 (depending on experience), benefits such as a 4% employer pension contribution, a flexible annual leave package, private medical insurance (after 5 years), and a learning and development program aimed at supporting career progression. Additional perks include regular company-funded social events, a modern office environment, and discounts for gym memberships, among many others.<br><br>We celebrate diversity and are committed to creating an inclusive work environment free from discrimination. At Krome Technologies, all aspects of employment, including hiring, promotion, and discipline, will be based on merit and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, or any other protected characteristics.</p>
<p>last updated 10 week of 2026</p>
<b>Requirements:</b>
<ul><li>I require at least 1 year of professional experience in a similar role, ideally interfacing with VIP users.</li><li>Experience with or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, and Antivirus software is necessary.</li><li>Some experience using a ticketing system or working to SLAs will be advantageous.</li><li>Great communication skills, both in person and via telephone, with excellent written and spoken English.</li><li>I am looking for someone personable, with the ability to build rapport with multiple teams of IT technicians.</li><li>The candidate needs to integrate well within both the Krome technical team and client IT departments.</li><li>Being punctual and thorough, with keen attention to detail, is crucial for success.</li><li>While IT qualifications are an advantage, they are not essential.</li><li>A valid UK driving license is necessary.</li><li>Shift work will vary between 8:00 am and 8:00 pm, Monday to Friday, with some coverage of weekend shifts as needed.</li></ul>
<b>Responsibilities:</b>
<ul><li>You will have the opportunity to join our technically advanced office-based helpdesk team and work on rotated secondments (8-week durations) to our client's onsite technical team in Central London.</li><li>Reporting to our Helpdesk Manager while at our Surrey HQ and our client's Senior IT Team onsite, your primary responsibilities will include diagnosing and resolving user queries and tickets in a timely and professional manner, escalating issues where necessary.</li><li>Your role will encompass both face-to-face and remote user support.</li><li>Your work location will alternate between our HQ in Chertsey (Surrey) and the client's HQ in London (close to Tottenham Court Road underground station).</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Azure</li><li>Support</li><li>Office 365</li><li>Cloud</li><li>Security</li></ul>
<p><b>More:</b></p>
<p>At Krome Technologies, we are a dynamic, people-first technology consultancy delivering a diverse portfolio of IT services and solutions across all industry sectors. Our core focus is to assist clients in achieving their business goals through relevant and forward-thinking technology solutions. We pride ourselves on our passion and integrity, working as a trusted business partner to guide clients in meeting their current and projected business needs. <br><br>We believe that our talented people drive us forward, and we foster a strong culture of Community, Confidence, and Integrity. Our competitive package includes a basic salary of £24,000 to £35,000 (depending on experience), benefits such as a 4% employer pension contribution, a flexible annual leave package, private medical insurance (after 5 years), and a learning and development program aimed at supporting career progression. Additional perks include regular company-funded social events, a modern office environment, and discounts for gym memberships, among many others.<br><br>We celebrate diversity and are committed to creating an inclusive work environment free from discrimination. At Krome Technologies, all aspects of employment, including hiring, promotion, and discipline, will be based on merit and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, or any other protected characteristics.</p>
<p>last updated 10 week of 2026</p>