Desktop Support Analyst
<p><b>Salary: £32,000 - 35,000 per year</b></p>
<b>Requirements:</b>
<ul><li>You should be proficient in Microsoft Windows Operating Systems and the Microsoft Office Suite, including 365 and other associated applications.</li><li>We expect you to have the ability to build hardware and possess networking skills.</li><li>Excellent communication and customer service skills at all levels of hierarchy are essential.</li><li>You must have full rights to work in the UK.</li></ul>
<b>Responsibilities:</b>
<ul><li>As a member of our onsite support team, your key responsibilities will include:</li><li>Receiving and responding to incoming tickets from remote IT teams, providing support for Service Desk tickets when possible.</li><li>Offering expert support for Microsoft Office Suite and various Microsoft applications.</li><li>Providing support for Mac devices, troubleshooting issues, and ensuring compatibility with our IT infrastructure.</li><li>Troubleshooting software-related issues efficiently and assisting end-users with installations and updates.</li><li>Maintaining and troubleshooting meeting room technology, ensuring seamless operation of audio-visual equipment during meetings.</li><li>Collaborating with infrastructure and network teams for hardware installations, upgrades, and troubleshooting.</li><li>Keeping an accurate inventory of IT equipment and performing regular audits.</li><li>Providing IT support for customer conferences and events.</li><li>Serving as an escalation point for remote IT teams for complex issues.</li><li>Assisting with the onboarding of new employees by ensuring they have the necessary equipment and training.</li><li>Offering VIP support to senior team members when required.</li></ul>
<b>Technologies:</b>
<ul><li>Hardware</li><li>Support</li><li>Network</li><li>Windows</li><li>Office 365</li><li>Mobile</li><li>MS Teams</li></ul>
<p><b>More:</b></p>
<p>At Acora, we are dedicated to improving end user satisfaction and delivering premium experience-led IT services. Our mission is to unleash the potential of people through exceptional IT experiences. We value three key principles that drive our culture and actions:<br><br>1. Be the Best You Can Be: We continuously strive for personal and collective improvement.<br>2. We Do What We Say: We follow through on our commitments and communicate clearly to build trust.<br>3. Together We Win: We believe in strong relationships and collaboration to achieve shared goals.<br><br>We embrace diversity and are committed to equal opportunities in our hiring practices. As a Disability Confident Committed Employer, we ensure that individuals with disabilities receive reasonable accommodations throughout the application and interview process. <br><br>Join us at Acora and help create a workplace where everyone can succeed and make a meaningful impact. We look forward to welcoming you to our team.</p>
<p>last updated 10 week of 2026</p>
<b>Requirements:</b>
<ul><li>You should be proficient in Microsoft Windows Operating Systems and the Microsoft Office Suite, including 365 and other associated applications.</li><li>We expect you to have the ability to build hardware and possess networking skills.</li><li>Excellent communication and customer service skills at all levels of hierarchy are essential.</li><li>You must have full rights to work in the UK.</li></ul>
<b>Responsibilities:</b>
<ul><li>As a member of our onsite support team, your key responsibilities will include:</li><li>Receiving and responding to incoming tickets from remote IT teams, providing support for Service Desk tickets when possible.</li><li>Offering expert support for Microsoft Office Suite and various Microsoft applications.</li><li>Providing support for Mac devices, troubleshooting issues, and ensuring compatibility with our IT infrastructure.</li><li>Troubleshooting software-related issues efficiently and assisting end-users with installations and updates.</li><li>Maintaining and troubleshooting meeting room technology, ensuring seamless operation of audio-visual equipment during meetings.</li><li>Collaborating with infrastructure and network teams for hardware installations, upgrades, and troubleshooting.</li><li>Keeping an accurate inventory of IT equipment and performing regular audits.</li><li>Providing IT support for customer conferences and events.</li><li>Serving as an escalation point for remote IT teams for complex issues.</li><li>Assisting with the onboarding of new employees by ensuring they have the necessary equipment and training.</li><li>Offering VIP support to senior team members when required.</li></ul>
<b>Technologies:</b>
<ul><li>Hardware</li><li>Support</li><li>Network</li><li>Windows</li><li>Office 365</li><li>Mobile</li><li>MS Teams</li></ul>
<p><b>More:</b></p>
<p>At Acora, we are dedicated to improving end user satisfaction and delivering premium experience-led IT services. Our mission is to unleash the potential of people through exceptional IT experiences. We value three key principles that drive our culture and actions:<br><br>1. Be the Best You Can Be: We continuously strive for personal and collective improvement.<br>2. We Do What We Say: We follow through on our commitments and communicate clearly to build trust.<br>3. Together We Win: We believe in strong relationships and collaboration to achieve shared goals.<br><br>We embrace diversity and are committed to equal opportunities in our hiring practices. As a Disability Confident Committed Employer, we ensure that individuals with disabilities receive reasonable accommodations throughout the application and interview process. <br><br>Join us at Acora and help create a workplace where everyone can succeed and make a meaningful impact. We look forward to welcoming you to our team.</p>
<p>last updated 10 week of 2026</p>