Community & Support Specialist - EST Time Zone (Consultant)

<section id="st-jobDescription" class="job-section"><div class="wysiwyg" itemprop="responsibilities"><p><strong>Community (50%)</strong></p><ul><li>Manage and engage with users on Reddit, Discord, and App Store reviews</li><li>Respond to questions, posts, and feedback to foster a positive community experience</li><li>Help users discover new ways to get value from IFTTT Pro</li><li>Collaborate on campaigns and initiatives to boost community engagement</li><li>Identify patterns in community discussions that inform product and content improvements</li></ul><p><strong>Support (50%)</strong></p><ul><li>Efficiently triage support tickets IFTTT users</li><li>Assist users in building Applets, including using filter code (JavaScript)</li><li>Create, audit and improve help center documentation</li><li>Identify and reproduce technical issues, suggesting enhancements and improving user experience</li><li>Become an internal IFTTT expert who can answer product questions from colleagues</li></ul></div></section><section id="st-qualifications" class="job-section"><div><p class="title"><strong>Qualifications</strong></p></div><div class="wysiwyg" itemprop="qualifications"><ul><li>Prior experience managing online communities for software or SaaS products</li><li>Experience creating and editing help center or knowledge base content</li><li>Strong writing and communication skills</li><li>Passion for troubleshooting and problem-solving</li><li>Experience with community management across multiple platforms (Discord, Reddit, app stores, etc.)</li><li>Experience interacting with APIs and user authentication (OAuth 2)</li><li>Experience with JavaScript</li><li>Experience with CRM tools or email support (Zendesk preferred)</li><li>Experience working remotely</li><li>Fluency in written and spoken English</li></ul></div></section>