IT Service Delivery Manager

<p><b>Salary: £45,000 - 45,000 per year</b></p>
<b>Requirements:</b>
<ul><li>You must be fully eligible to work in the UK.</li><li>You need to be able to travel into the office 3 days per week.</li><li>Strong experience with Service Delivery and knowledge management systems.</li><li>Experience within a similar role.</li><li>Familiarity with ITIL principles and service management frameworks.</li><li>Analytical mindset.</li><li>Excellent communication and documentation skills.</li><li>Proven ability to lead training and drive process improvements.</li></ul>
<b>Responsibilities:</b>
<ul><li>Monitor and improve the quality of IT ticketing processes.</li><li>Develop and maintain a centralized knowledge base.</li><li>Identify and implement process improvements across service workflows.</li><li>Deliver training and support to IT teams on best practices.</li><li>Analyze performance metrics and drive service enhancements.</li><li>Collaborate with cross-functional teams to resolve recurring issues.</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITIL</li></ul>
<p><b>More:</b></p>
<p>We are a leading organization seeking a Service Delivery Manager to join our operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. If you are a proactive and detail-oriented professional looking to make a real impact in service delivery, we would love to hear from you.</p>
<p>last updated 12 week of 2026</p>