3rd Line Support Engineer
<p><b>Salary: £30,000 - 35,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Sure! Here’s your job ad text reformatted into the requested sections and rewritten in the first-person perspective:</li><li>--</li><li></li><li>3-5+ years in an IT support or infrastructure role</li><li>Strong experience with Microsoft Azure, Intune, Manage Engine, and M365</li><li>AZ-104 certification (or working towards it)</li><li>Confident scripting with PowerShell</li><li>Hands-on experience with VMs, networking, security, and disaster recovery planning</li><li>Good communicator, detail-oriented, and a problem-solver</li></ul>
<b>Responsibilities:</b>
<ul><li>Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, and RDS.</li><li>Handle patch management across operating systems, applications, and antivirus (Defender).</li><li>Ensure compliance with Cyber Essentials and report on system health.</li><li>Utilize Intune, Autopilot, Apple Business Manager, and Manage Engine for endpoint management and MDM.</li><li>Maintain device security and compliance through patching and policies.</li><li>Report on endpoint coverage and conduct daily compliance checks.</li><li>Implement automation using PowerShell and find smarter, more efficient ways to run systems to reduce manual work.</li><li>Manage SaaS backup solutions and conduct disaster recovery tests (Azure failover, M365 restore, network failover).</li><li>Work with clients on recovery planning (RTO/RPO) and serve as an escalation point during incidents.</li><li>Proactively identify improvements in IaaS, SaaS, and network services.</li><li>Attend monthly client reviews to add value, answer questions, and advise on upgrades.</li><li>Handle support tickets from start to finish, including triage, investigation, resolution, and documentation.</li><li>Collaborate with internal teams and third parties as needed.</li><li>Develop knowledge base articles to enhance support speed and consistency.</li></ul>
<b>Technologies:</b>
<ul><li>Azure</li><li>IaaS</li><li>Support</li><li>Network</li><li>PowerShell</li><li>Security</li><li>Cloud</li></ul>
<p><b>More:</b></p>
<p>We are looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this opportunity is for you. <br><br>This is a full-time position based in Cardiff, operating on a 4 days on, 4 days off pattern. If this sounds like it could be of interest to you, please apply now for more details. Thank you!</p>
<p>last updated 12 week of 2026</p>
<b>Requirements:</b>
<ul><li>Sure! Here’s your job ad text reformatted into the requested sections and rewritten in the first-person perspective:</li><li>--</li><li></li><li>3-5+ years in an IT support or infrastructure role</li><li>Strong experience with Microsoft Azure, Intune, Manage Engine, and M365</li><li>AZ-104 certification (or working towards it)</li><li>Confident scripting with PowerShell</li><li>Hands-on experience with VMs, networking, security, and disaster recovery planning</li><li>Good communicator, detail-oriented, and a problem-solver</li></ul>
<b>Responsibilities:</b>
<ul><li>Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, and RDS.</li><li>Handle patch management across operating systems, applications, and antivirus (Defender).</li><li>Ensure compliance with Cyber Essentials and report on system health.</li><li>Utilize Intune, Autopilot, Apple Business Manager, and Manage Engine for endpoint management and MDM.</li><li>Maintain device security and compliance through patching and policies.</li><li>Report on endpoint coverage and conduct daily compliance checks.</li><li>Implement automation using PowerShell and find smarter, more efficient ways to run systems to reduce manual work.</li><li>Manage SaaS backup solutions and conduct disaster recovery tests (Azure failover, M365 restore, network failover).</li><li>Work with clients on recovery planning (RTO/RPO) and serve as an escalation point during incidents.</li><li>Proactively identify improvements in IaaS, SaaS, and network services.</li><li>Attend monthly client reviews to add value, answer questions, and advise on upgrades.</li><li>Handle support tickets from start to finish, including triage, investigation, resolution, and documentation.</li><li>Collaborate with internal teams and third parties as needed.</li><li>Develop knowledge base articles to enhance support speed and consistency.</li></ul>
<b>Technologies:</b>
<ul><li>Azure</li><li>IaaS</li><li>Support</li><li>Network</li><li>PowerShell</li><li>Security</li><li>Cloud</li></ul>
<p><b>More:</b></p>
<p>We are looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this opportunity is for you. <br><br>This is a full-time position based in Cardiff, operating on a 4 days on, 4 days off pattern. If this sounds like it could be of interest to you, please apply now for more details. Thank you!</p>
<p>last updated 12 week of 2026</p>