Technical Support Engineer
<p><b>Salary: £40,000 - 70,000 per year</b></p>
<b>Requirements:</b>
<ul><li>I have 2+ years of experience in technical support or engineering.</li><li>I possess a background in physical security systems such as door entry, access control, or CCTV.</li><li>I have strong knowledge of Microsoft Windows and IT systems.</li><li>I demonstrate excellent communication and customer service skills.</li><li>I am a confident problem-solver, technically curious, and methodical.</li><li>I hold a full UK driving licence.</li><li></li><li>Bonus if I have:</li><li>5+ years in the security systems sector.</li><li>Experience delivering technical training.</li><li>BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering.</li></ul>
<b>Responsibilities:</b>
<ul><li>I will deliver technical support via phone, email, and remote tools.</li><li>I will maintain up-to-date product knowledge on hardware and software.</li><li>I will investigate and resolve escalated customer issues.</li><li>I will create and update technical support documentation.</li><li>I will attend client sites to resolve issues after training.</li><li>I will assist with system specifications and custom build panels.</li><li>I will collaborate with customer service, sales, and product teams.</li><li>I will contribute to the testing of new products and root cause analysis.</li></ul>
<b>Technologies:</b>
<ul><li>Hardware</li><li>Support</li><li>Security</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>I am looking for a Technical Support Engineer to join our leading security solutions provider at our modern Luton offices. With over 70 years of international expertise and a strong UK presence, we deliver innovative, integrated security technologies across access control, CCTV, intruder detection, home automation, and more. In this role, I will support customers and partners with fault diagnosis, technical queries, system configuration, and product training. I will work across phone, email, and remote platforms, with occasional on-site work once trained.<br><br>Why should I apply?<br><br>- We offer a competitive salary.<br>- I will receive 25 days of holiday plus bank holidays, increasing with service.<br>- An annual bonus and commission schemes are available.<br>- I will have access to our pension scheme, life assurance, and health perks.<br>- Enjoy a modern working environment in Luton.<br>- I will benefit from ongoing training and long-term career development.<br>- Regular social and wellbeing events will be part of my experience with us.<br><br>Am I ready to make an impact in a company shaping the future of security? I should click apply now!</p>
<p>last updated 12 week of 2026</p>
<b>Requirements:</b>
<ul><li>I have 2+ years of experience in technical support or engineering.</li><li>I possess a background in physical security systems such as door entry, access control, or CCTV.</li><li>I have strong knowledge of Microsoft Windows and IT systems.</li><li>I demonstrate excellent communication and customer service skills.</li><li>I am a confident problem-solver, technically curious, and methodical.</li><li>I hold a full UK driving licence.</li><li></li><li>Bonus if I have:</li><li>5+ years in the security systems sector.</li><li>Experience delivering technical training.</li><li>BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering.</li></ul>
<b>Responsibilities:</b>
<ul><li>I will deliver technical support via phone, email, and remote tools.</li><li>I will maintain up-to-date product knowledge on hardware and software.</li><li>I will investigate and resolve escalated customer issues.</li><li>I will create and update technical support documentation.</li><li>I will attend client sites to resolve issues after training.</li><li>I will assist with system specifications and custom build panels.</li><li>I will collaborate with customer service, sales, and product teams.</li><li>I will contribute to the testing of new products and root cause analysis.</li></ul>
<b>Technologies:</b>
<ul><li>Hardware</li><li>Support</li><li>Security</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>I am looking for a Technical Support Engineer to join our leading security solutions provider at our modern Luton offices. With over 70 years of international expertise and a strong UK presence, we deliver innovative, integrated security technologies across access control, CCTV, intruder detection, home automation, and more. In this role, I will support customers and partners with fault diagnosis, technical queries, system configuration, and product training. I will work across phone, email, and remote platforms, with occasional on-site work once trained.<br><br>Why should I apply?<br><br>- We offer a competitive salary.<br>- I will receive 25 days of holiday plus bank holidays, increasing with service.<br>- An annual bonus and commission schemes are available.<br>- I will have access to our pension scheme, life assurance, and health perks.<br>- Enjoy a modern working environment in Luton.<br>- I will benefit from ongoing training and long-term career development.<br>- Regular social and wellbeing events will be part of my experience with us.<br><br>Am I ready to make an impact in a company shaping the future of security? I should click apply now!</p>
<p>last updated 12 week of 2026</p>