Customer Support Specialist (Mid-Level, Full-Time)
<h3>About Assistantly</h3><p>Assistantly places exceptional support talent into fast-moving companies where customer experience is mission-critical. As part of our evergreen Customer Support roster, you’ll be matched with businesses that need dependable, proactive, resourceful specialists who can communicate clearly and solve problems quickly.</p><p>You’re supported with coaching, clear expectations, and long-term placement — not short-term tickets.</p><p>This isn’t freelance or temporary work. It’s a long-term career pathway designed for impact, stability, and advancement.</p><h3></h3><h3><strong>About the Role</strong></h3><p>As a Customer Support Specialist, you’ll be the voice of the brand you’re matched with. You’ll help customers, solve problems, escalate issues when necessary, and maintain high-quality communication at all times.</p><p>We look for individuals who are empathetic, proactive, solution-oriented, dependable, critical thinkers, and willing to work hard to create great experiences.</p> <h3>Responsibilities</h3><ul><li>Respond to customer inquiries via email, chat, or phone<br/></li><li>Solve problems quickly using provided SOPs and judgment<br/></li><li>Maintain accurate records in the CRM or support tools<br/></li><li>Escalate complex cases to internal teams<br/></li><li>Support onboarding, troubleshooting, and follow-up processes<br/></li><li>Prepare support summaries or reports as needed<br/></li><li>Maintain a high standard of written and verbal communication<br/></li><li>Look for patterns and suggest improvements to the support process</li></ul><p></p><h3>Non-Negotiables</h3><ul><li>3+ years of customer support or client-facing experience<br/></li><li>Excellent English (written + spoken)<br/></li><li>Strong emotional intelligence and communication<br/></li><li>Dependable, trustworthy, and consistent<br/></li><li>Proactive and able to make decisions using good judgment<br/></li><li>Fast learner with strong attention to detail<br/></li><li>Experience with helpdesk tools, CRMs, or ticketing systems<br/></li><li>Calm under pressure and solutions-oriented</li></ul> <h3>Benefits</h3><ul><li>Competitive salary<br/></li><li>Paid US holidays<br/></li><li>Paid wellness days<br/></li><li>Health & wellness allowance<br/></li><li>Monthly profit sharing<br/></li><li>Upskilling in customer experience, communication & AI tools<br/></li><li>Long-term placement opportunities<br/></li><li>Dedicated Success Manager for coaching and growth</li></ul>