Service Owner
<p><b>Salary: £65,000 - 65,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong customer focus and experience in supplier relationship management.</li><li>Excellent communication skills to influence and negotiate with stakeholders.</li><li>Ability to translate vision into actionable goals and lead change effectively.</li><li>Good understanding of project methodologies and ITIL principles.</li><li>Experience in managing teams and resolving issues proactively.</li><li>Knowledge of data management principles and risk management.</li><li>Experience in multitasking and dealing with multiple issues simultaneously.</li></ul>
<b>Responsibilities:</b>
<ul><li>Actively manage 3rd party suppliers to meet quality standards and KPIs.</li><li>Monitor and report on service delivery performance, addressing issues proactively.</li><li>Ensure customer-focused IT services deliver high satisfaction levels.</li><li>Engage and challenge stakeholders within AQA and suppliers to optimize outcomes.</li><li>Lead and develop teams, providing coaching and performance feedback.</li><li>Oversee budgets and ensure cost-effective service provision.</li><li>Conduct regular service meetings and support service audits.</li><li>Implement continuous improvement practices to enhance service delivery.</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITIL</li></ul>
<p><b>More:</b></p>
<p>We are looking for a proactive and strategic Service Owner to ensure our Enterprise and Assessment Technology application platforms operate smoothly and effectively. In this role, you will have the opportunity to manage and optimize supplier relationships for key technologies within AQA, owning and evolving relationships with our top 3rd party partners to deliver first-class system support and enhancement functions for our main exam paper processing unit. <br><br>This position offers a flexible, hybrid working arrangement where you'll work closely with key senior stakeholders across the business while delivering a brand-new service model. You'll have access to an enhanced contributory pension scheme, life assurance, BUPA PMI, health cash plans, a 35-hour working week, and 25 days of holiday plus bank holidays and Christmas off, which increases with service. Additionally, you'll have support for your well-being through access to the full Headspace App and our employee assistance programs.<br><br>We encourage applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes people unique. If you're interested in this role, we invite you to apply through our portal; every application will receive a written response. The closing date for applications is Sunday, 16th March, and we review applications as they come in, reserving the right to close the role early.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Strong customer focus and experience in supplier relationship management.</li><li>Excellent communication skills to influence and negotiate with stakeholders.</li><li>Ability to translate vision into actionable goals and lead change effectively.</li><li>Good understanding of project methodologies and ITIL principles.</li><li>Experience in managing teams and resolving issues proactively.</li><li>Knowledge of data management principles and risk management.</li><li>Experience in multitasking and dealing with multiple issues simultaneously.</li></ul>
<b>Responsibilities:</b>
<ul><li>Actively manage 3rd party suppliers to meet quality standards and KPIs.</li><li>Monitor and report on service delivery performance, addressing issues proactively.</li><li>Ensure customer-focused IT services deliver high satisfaction levels.</li><li>Engage and challenge stakeholders within AQA and suppliers to optimize outcomes.</li><li>Lead and develop teams, providing coaching and performance feedback.</li><li>Oversee budgets and ensure cost-effective service provision.</li><li>Conduct regular service meetings and support service audits.</li><li>Implement continuous improvement practices to enhance service delivery.</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITIL</li></ul>
<p><b>More:</b></p>
<p>We are looking for a proactive and strategic Service Owner to ensure our Enterprise and Assessment Technology application platforms operate smoothly and effectively. In this role, you will have the opportunity to manage and optimize supplier relationships for key technologies within AQA, owning and evolving relationships with our top 3rd party partners to deliver first-class system support and enhancement functions for our main exam paper processing unit. <br><br>This position offers a flexible, hybrid working arrangement where you'll work closely with key senior stakeholders across the business while delivering a brand-new service model. You'll have access to an enhanced contributory pension scheme, life assurance, BUPA PMI, health cash plans, a 35-hour working week, and 25 days of holiday plus bank holidays and Christmas off, which increases with service. Additionally, you'll have support for your well-being through access to the full Headspace App and our employee assistance programs.<br><br>We encourage applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes people unique. If you're interested in this role, we invite you to apply through our portal; every application will receive a written response. The closing date for applications is Sunday, 16th March, and we review applications as they come in, reserving the right to close the role early.</p>
<p>last updated 8 week of 2026</p>