IT Service Manager
<p><b>Salary: £30,000 - 30,000 per year</b></p>
<b>Requirements:</b>
<ul><li>We are looking for someone with a proactive and innovative approach, carrying experience and knowledge of utilizing ITIL v3/v4 best practices. Effective time management skills and strong communication abilities with all stakeholders are essential. A willingness to learn and succeed is important, along with high motivation and a strong focus on customer service and problem-solving. Confidence and professionalism are key attributes we value, as well as a positive, "can do" attitude. Experience working within a managed service provider and managing SLAs & KPIs is required. Please note that the role is subject to a standard clear DBS being received, and some travel to customer sites may be involved, so a Full UK Driving License is necessary.</li></ul>
<b>Responsibilities:</b>
<ul><li>As our IT Service Manager, you will be responsible for managing the operational running of our business-as-usual service support services. This includes the allocation of duties and tasks, maintaining contractual KPI obligations, customer reporting, and acting as an escalation point for both our internal and external customers. You will analyze data and metrics to feed into our problem management processes, identifying trends, exceptions, and areas for improvement. You will maintain oversight of incident requests and problem lifecycles, ensuring effective service level management. Your role will include the management of major incident tickets and customer escalations, as well as ownership of priority 1 and 2 tickets, following defined processes until resolution.</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITIL</li></ul>
<p><b>More:</b></p>
<p>We offer a competitive salary between £30,000 - £33,000 DOE and a range of benefits, including a company profit share (the first £3,600 is tax-free), 22 days of annual leave plus bank holidays (which increase with length of service), an additional paid leave day for your birthday, and further paid leave dependent on company performance. Other benefits include company sick pay, a pension scheme, private medical insurance (including dental), free parking, and hybrid working options. We also provide opportunities for progression within Trusted Technology Partnership and a vibrant company culture with initiatives like fresh fruit, occasional pizza parties, and a top-notch coffee machine. <br><br>For over 25 years, we have specialized in IT Infrastructure and Support Services and are proud to operate as an Employee Ownership Trust. We have been recognized with awards such as Best Place to Work and the overall winner of the Ringwood Business Awards 2024. Join our friendly company, where a great team and a positive culture await you.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>We are looking for someone with a proactive and innovative approach, carrying experience and knowledge of utilizing ITIL v3/v4 best practices. Effective time management skills and strong communication abilities with all stakeholders are essential. A willingness to learn and succeed is important, along with high motivation and a strong focus on customer service and problem-solving. Confidence and professionalism are key attributes we value, as well as a positive, "can do" attitude. Experience working within a managed service provider and managing SLAs & KPIs is required. Please note that the role is subject to a standard clear DBS being received, and some travel to customer sites may be involved, so a Full UK Driving License is necessary.</li></ul>
<b>Responsibilities:</b>
<ul><li>As our IT Service Manager, you will be responsible for managing the operational running of our business-as-usual service support services. This includes the allocation of duties and tasks, maintaining contractual KPI obligations, customer reporting, and acting as an escalation point for both our internal and external customers. You will analyze data and metrics to feed into our problem management processes, identifying trends, exceptions, and areas for improvement. You will maintain oversight of incident requests and problem lifecycles, ensuring effective service level management. Your role will include the management of major incident tickets and customer escalations, as well as ownership of priority 1 and 2 tickets, following defined processes until resolution.</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITIL</li></ul>
<p><b>More:</b></p>
<p>We offer a competitive salary between £30,000 - £33,000 DOE and a range of benefits, including a company profit share (the first £3,600 is tax-free), 22 days of annual leave plus bank holidays (which increase with length of service), an additional paid leave day for your birthday, and further paid leave dependent on company performance. Other benefits include company sick pay, a pension scheme, private medical insurance (including dental), free parking, and hybrid working options. We also provide opportunities for progression within Trusted Technology Partnership and a vibrant company culture with initiatives like fresh fruit, occasional pizza parties, and a top-notch coffee machine. <br><br>For over 25 years, we have specialized in IT Infrastructure and Support Services and are proud to operate as an Employee Ownership Trust. We have been recognized with awards such as Best Place to Work and the overall winner of the Ringwood Business Awards 2024. Join our friendly company, where a great team and a positive culture await you.</p>
<p>last updated 8 week of 2026</p>