1st Line IT Support
<p><b>Salary: £25,000 - 27,000 per year</b></p>
<b>Requirements:</b>
<ul><li>As a hiring company, we are looking for candidates who meet the following essential criteria:</li><li>Previous experience in 1st line IT support or a service desk environment.</li><li>Good knowledge of Windows operating systems and Microsoft Office products.</li><li>Familiarity with PC and printer troubleshooting.</li><li>Basic understanding of networking and TCP/IP protocols.</li><li>Strong problem-solving and customer service skills.</li><li>Ability to work independently and manage time effectively.</li><li>A full, clean UK driving licence and access to your own vehicle.</li><li>Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A).</li><li>Desirable qualifications include:</li><li>Knowledge of Microsoft Azure, Meraki, Sophos, or SuperOps.</li><li>Experience with scripting (PowerShell/CMD).</li><li>Previous experience in public sector or justice-related environments.</li><li>ITIL V4 Foundation certification or equivalent.</li><li>Additional IT certifications (e.g., MCP, MCDST, CCNA).</li></ul>
<b>Responsibilities:</b>
<ul><li>As a 1st Line IT Deskside Support Technician, I will expect you to perform the following key responsibilities:</li><li>Act as the first line of support, logging and resolving IT incidents and service requests.</li><li>Provide deskside support for hardware, software, and peripheral issues.</li><li>Troubleshoot basic networking issues, including switches, firewalls, and connectivity.</li><li>Maintain accurate records of work, solutions, and asset movements.</li><li>Ensure all tools, spares, and software are prepared before site visits.</li><li>Escalate complex issues to 2nd/3rd line or specialist teams as needed.</li><li>Keep the internal knowledgebase updated with common issues and solutions.</li><li>Assist with procurement and logistics of IT hardware to various locations.</li><li>Follow ITIL v4 support practices (training provided).</li></ul>
<b>Technologies:</b>
<ul><li>Azure</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>Network</li><li>PowerShell</li><li>Security</li><li>TCP/IP</li><li>Windows</li><li>Cloud</li></ul>
<p><b>More:</b></p>
<p>This position is based in Chelmsford and is a full-time role, operating Monday to Friday from 08:00 to 16:00. The salary for this role is £25,000 per annum, with opportunities for overtime, time off in lieu (TOIL), and additional benefits. As the first point of contact for technical issues, you will resolve incidents and service requests related to hardware, software, and connectivity. You will provide in-person support at various client locations, including offices, courts, custody suites, and other operational service sites. Your support will encompass everything from basic PC and printer troubleshooting to more complex issues involving bespoke applications and network equipment.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>As a hiring company, we are looking for candidates who meet the following essential criteria:</li><li>Previous experience in 1st line IT support or a service desk environment.</li><li>Good knowledge of Windows operating systems and Microsoft Office products.</li><li>Familiarity with PC and printer troubleshooting.</li><li>Basic understanding of networking and TCP/IP protocols.</li><li>Strong problem-solving and customer service skills.</li><li>Ability to work independently and manage time effectively.</li><li>A full, clean UK driving licence and access to your own vehicle.</li><li>Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A).</li><li>Desirable qualifications include:</li><li>Knowledge of Microsoft Azure, Meraki, Sophos, or SuperOps.</li><li>Experience with scripting (PowerShell/CMD).</li><li>Previous experience in public sector or justice-related environments.</li><li>ITIL V4 Foundation certification or equivalent.</li><li>Additional IT certifications (e.g., MCP, MCDST, CCNA).</li></ul>
<b>Responsibilities:</b>
<ul><li>As a 1st Line IT Deskside Support Technician, I will expect you to perform the following key responsibilities:</li><li>Act as the first line of support, logging and resolving IT incidents and service requests.</li><li>Provide deskside support for hardware, software, and peripheral issues.</li><li>Troubleshoot basic networking issues, including switches, firewalls, and connectivity.</li><li>Maintain accurate records of work, solutions, and asset movements.</li><li>Ensure all tools, spares, and software are prepared before site visits.</li><li>Escalate complex issues to 2nd/3rd line or specialist teams as needed.</li><li>Keep the internal knowledgebase updated with common issues and solutions.</li><li>Assist with procurement and logistics of IT hardware to various locations.</li><li>Follow ITIL v4 support practices (training provided).</li></ul>
<b>Technologies:</b>
<ul><li>Azure</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>Network</li><li>PowerShell</li><li>Security</li><li>TCP/IP</li><li>Windows</li><li>Cloud</li></ul>
<p><b>More:</b></p>
<p>This position is based in Chelmsford and is a full-time role, operating Monday to Friday from 08:00 to 16:00. The salary for this role is £25,000 per annum, with opportunities for overtime, time off in lieu (TOIL), and additional benefits. As the first point of contact for technical issues, you will resolve incidents and service requests related to hardware, software, and connectivity. You will provide in-person support at various client locations, including offices, courts, custody suites, and other operational service sites. Your support will encompass everything from basic PC and printer troubleshooting to more complex issues involving bespoke applications and network equipment.</p>
<p>last updated 8 week of 2026</p>