3rd Line Service Desk Engineer
<p><b>Salary: £40,000 - 45,000 per year</b></p>
<b>Requirements:</b>
<ul><li>I require a bachelor's degree in Computer Science, Information Technology, or equivalent work experience.</li><li>I expect you to have knowledge of Windows Server Platforms, Virtualization technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services.</li><li>Experience with operating systems, specifically Windows Server 2012+ and Windows 10, is necessary.</li><li>Familiarity with PowerShell and scripting languages is a plus.</li><li>Exceptional communication skills are essential, with the ability to convey technical information to non-technical individuals.</li><li>I prefer candidates with experience in an MSP environment.</li><li>Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience are preferred.</li><li>You should be able to work well in a fast-paced environment, possess strong problem-solving skills, and be able to work independently or as part of a team.</li></ul>
<b>Responsibilities:</b>
<ul><li>As a 3rd Line Service Desk Engineer, you will provide high-level technical support for client issues escalated by the 1st and 2nd Line Service Desk Engineers.</li><li>You will maintain, troubleshoot, and repair IT infrastructure, cloud, hardware, software, and networking systems for clients.</li><li>You will plan and manage your workflow daily to ensure the achievement of KPIs.</li><li>It will be important to proactively stay updated with the technologies we support, including firewalls, network routing and switching, Office 365, Enterprise Mobility & Security (including Intune and Azure AD), wireless networking, server hardware, and virtualization technologies (VMware, vSphere, Zerto), among others.</li></ul>
<b>Technologies:</b>
<ul><li>AWS</li><li>Active Directory</li><li>Azure</li><li>Cloud</li><li>Hardware</li><li>Support</li><li>LAN</li><li>Network</li><li>Office 365</li><li>PowerShell</li><li>Security</li><li>VMware</li><li>WLAN</li><li>Windows</li><li>DevOps</li><li>Hyper-V</li><li>SQL</li><li>SharePoint</li></ul>
<p><b>More:</b></p>
<p>This full-time on-site role located in Borehamwood offers a hybrid working model. You will be part of our friendly, supportive service desk team as a key member. We value individuals who have a natural aptitude for troubleshooting and problem-solving, embrace continual change and process improvement, and demonstrate a passion for customers and delivering service excellence. The salary for this permanent role ranges from £40,000 to £45,000, depending on experience. If you are currently in a similar 3rd line support technician role or are transitioning from a 2nd line engineer position, we would love to hear from you.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>I require a bachelor's degree in Computer Science, Information Technology, or equivalent work experience.</li><li>I expect you to have knowledge of Windows Server Platforms, Virtualization technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services.</li><li>Experience with operating systems, specifically Windows Server 2012+ and Windows 10, is necessary.</li><li>Familiarity with PowerShell and scripting languages is a plus.</li><li>Exceptional communication skills are essential, with the ability to convey technical information to non-technical individuals.</li><li>I prefer candidates with experience in an MSP environment.</li><li>Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience are preferred.</li><li>You should be able to work well in a fast-paced environment, possess strong problem-solving skills, and be able to work independently or as part of a team.</li></ul>
<b>Responsibilities:</b>
<ul><li>As a 3rd Line Service Desk Engineer, you will provide high-level technical support for client issues escalated by the 1st and 2nd Line Service Desk Engineers.</li><li>You will maintain, troubleshoot, and repair IT infrastructure, cloud, hardware, software, and networking systems for clients.</li><li>You will plan and manage your workflow daily to ensure the achievement of KPIs.</li><li>It will be important to proactively stay updated with the technologies we support, including firewalls, network routing and switching, Office 365, Enterprise Mobility & Security (including Intune and Azure AD), wireless networking, server hardware, and virtualization technologies (VMware, vSphere, Zerto), among others.</li></ul>
<b>Technologies:</b>
<ul><li>AWS</li><li>Active Directory</li><li>Azure</li><li>Cloud</li><li>Hardware</li><li>Support</li><li>LAN</li><li>Network</li><li>Office 365</li><li>PowerShell</li><li>Security</li><li>VMware</li><li>WLAN</li><li>Windows</li><li>DevOps</li><li>Hyper-V</li><li>SQL</li><li>SharePoint</li></ul>
<p><b>More:</b></p>
<p>This full-time on-site role located in Borehamwood offers a hybrid working model. You will be part of our friendly, supportive service desk team as a key member. We value individuals who have a natural aptitude for troubleshooting and problem-solving, embrace continual change and process improvement, and demonstrate a passion for customers and delivering service excellence. The salary for this permanent role ranges from £40,000 to £45,000, depending on experience. If you are currently in a similar 3rd line support technician role or are transitioning from a 2nd line engineer position, we would love to hear from you.</p>
<p>last updated 8 week of 2026</p>