Information Technology Team Lead
<p>At <strong>Paymentology</strong>, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.</p><p>Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.</p><p>We’re looking for an <strong>IT Team Leader, End User Computing (EUC)</strong> to oversee the delivery of IT support services and endpoint security across Paymentology’s workforce. This role focuses on enforcing technical controls, supporting secure device configurations, and coordinating a small team that manages onboarding, endpoint compliance, and office IT operations. The Team Leader ensures consistent and efficient execution of tasks while escalating complex issues to the IT Manager.</p><p>If you have experience leading IT support functions, managing endpoint compliance, and supporting secure device environments, this is your opportunity to make a global impact.</p><br/><br/>What you get to do:: <br/><ul><li>Guide the EUC team in delivering L1 and L2 support for devices, access provisioning, and office infrastructure.</li><li>Implement endpoint hardening (macOS, Windows) using JAMF, Intune, and GPOs in line with security policies.</li><li>Enforce Microsoft 365 security configurations including MFA, Conditional Access, and DLP through existing playbooks.</li><li>Manage office connectivity, IT equipment, and meeting room infrastructure for regional locations such as London and Riga.</li><li>Coordinate onboarding and offboarding processes to ensure timely provisioning and de-provisioning of access.</li><li>Maintain asset inventory, support procurement processes, and oversee device returns and vendor engagements.</li><li>Analyze support ticket trends and recommend process or configuration improvements to the IT Manager.</li></ul><br/><br/>What you can look forward to:: <br/><p>At <strong>Paymentology</strong>, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.</p><br/><br/>Travel: <br/>< 5%<br><strong>Requirements</strong><br><p><strong>What it takes to succeed:</strong></p><ul><li>5–7 years of experience in IT support or endpoint administration, with leadership or coordination responsibilities.</li><li>Proficiency in tools such as JAMF, Intune, Microsoft 365 (Entra ID, Defender), and asset management platforms.</li><li>Strong understanding of ISO27001-aligned security controls for endpoint and identity management.</li><li>Ability to coach junior team members and manage operational delivery.</li><li>Familiarity with onboarding/offboarding workflows and office IT management.</li><li>Preferred certifications include CompTIA Security+, ITIL Foundation, and MS-500.</li></ul><p><strong>Education and Experience: </strong></p><ul><li>Bachelor’s degree in a relevant field such as Computer Science, IT, or Engineering is preferred.</li><li>Hands-on expertise with endpoint security, IT operations, and office infrastructure support.</li></ul><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>