Customer Success (m/f/d)
<h2>Your mission</h2>
<ul>
<li>Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion</li>
<li>Continuously improve CS processes, playbooks, and tooling</li>
<li>Act as primary point of contact for key accounts and build long-term customer relationships</li>
<li>Monitor customer health scores and proactively identify risks and opportunities</li>
<li>Collaborate with CS Engineers and Support to resolve complex product or technical topics</li>
<li>Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements</li>
<li>Support self-service formats such as our knowledge base and customer learning portal</li>
<li>Take ownership of operational excellence in the CS function and drive efficiency at scale</li>
</ul>
<h2>Your profile</h2>
<ul>
<li>Based in Germany</li>
<li>Proven experience driving onboarding, retention, and renewals across multiple accounts</li>
<li>Familiarity with <strong>Rocketlane, Zendesk</strong> or similar CS/Support tools</li>
<li>Strong operational mindset — structured, analytical, and hands-on</li>
<li>First experience mentoring or coordinating small project teams (leadership potential)</li>
<li>Excellent communication and stakeholder management skills in English (German a plus)</li>
<li>A proactive, customer-first mindset and passion for building scalable processes</li>
</ul>
<h2>Why us?</h2>
<ul>
<li>100% remote work and full flexibility over your schedule</li>
<li>A transparent, trust-based culture in an international SaaS scale-up</li>
<li>Modern tools, data-driven processes, and fast decision-making</li>
<li>2–3 offsites and workshops per year for strategy, connection, and team spirit</li>
<li>High level of autonomy and clear development paths</li>
<li>The opportunity to actively shape a fast-growing SaaS company</li>
<li>Steep learning curve in customer success, onboarding, software processes & content creation</li>
<li>Close collaboration with our Customer Success and Product teams</li>
<li>Flexible working hours
Please send your application to <strong><a ----------
</ul>
<p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>
<ul>
<li>Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion</li>
<li>Continuously improve CS processes, playbooks, and tooling</li>
<li>Act as primary point of contact for key accounts and build long-term customer relationships</li>
<li>Monitor customer health scores and proactively identify risks and opportunities</li>
<li>Collaborate with CS Engineers and Support to resolve complex product or technical topics</li>
<li>Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements</li>
<li>Support self-service formats such as our knowledge base and customer learning portal</li>
<li>Take ownership of operational excellence in the CS function and drive efficiency at scale</li>
</ul>
<h2>Your profile</h2>
<ul>
<li>Based in Germany</li>
<li>Proven experience driving onboarding, retention, and renewals across multiple accounts</li>
<li>Familiarity with <strong>Rocketlane, Zendesk</strong> or similar CS/Support tools</li>
<li>Strong operational mindset — structured, analytical, and hands-on</li>
<li>First experience mentoring or coordinating small project teams (leadership potential)</li>
<li>Excellent communication and stakeholder management skills in English (German a plus)</li>
<li>A proactive, customer-first mindset and passion for building scalable processes</li>
</ul>
<h2>Why us?</h2>
<ul>
<li>100% remote work and full flexibility over your schedule</li>
<li>A transparent, trust-based culture in an international SaaS scale-up</li>
<li>Modern tools, data-driven processes, and fast decision-making</li>
<li>2–3 offsites and workshops per year for strategy, connection, and team spirit</li>
<li>High level of autonomy and clear development paths</li>
<li>The opportunity to actively shape a fast-growing SaaS company</li>
<li>Steep learning curve in customer success, onboarding, software processes & content creation</li>
<li>Close collaboration with our Customer Success and Product teams</li>
<li>Flexible working hours
Please send your application to <strong><a ----------
</ul>
<p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>