Technical Support Lead

<p><b>Salary: £30,000 - 60,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong experience in Technical Support or Incident Management</li><li>Background in payments (gateway, acquirer, card processing)</li><li>Solid understanding of authorisation, settlement & reconciliation</li><li>Confident with API testing, log analysis and monitoring tools</li><li>Analytical, calm under pressure and strong communicator</li><li>Bonus: AWS, microservices, DevOps/SRE, PCI, ITIL.</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead and manage technical incidents and escalations</li><li>Triage and prioritise support tickets with Dev/SRE/DevOps</li><li>Investigate issues using Datadog, Postman, SQL, MongoDB</li><li>Analyse API logs, JSON payloads and system behaviour</li><li>Support merchant onboarding, transaction flows & payouts</li><li>Build and improve incident processes, SLAs and playbooks</li><li>Identify recurring issues and drive root-cause fixes</li></ul>
<b>Technologies:</b>
<ul><li>API</li><li>AWS</li><li>Cloud</li><li>Datadog</li><li>DevOps</li><li>Support</li><li>ITIL</li><li>JSON</li><li>MongoDB</li><li>Postman</li><li>SQL</li><li>microservices</li></ul>
<p><b>More:</b></p>
<p>At ClearAccept, we’re expanding and hiring a Technical Support Lead to take ownership of technical incidents, escalations, and support processes for our cloud-native payments platform used by over 5,000 merchants. This role is high-impact, allowing you to work closely with Engineering, SRE, DevOps, Product, and Operations to ensure our platform remains stable and continuously improves as we scale. We offer a competitive salary, benefits, and the opportunity to work on modern technology, enjoy ownership in a core operational role, and collaborate with talented teams. Join us in shaping how we scale our support function.</p>
<p>last updated 8 week of 2026</p>