Proactive Engineer
<p><b>Salary: £33,000 - 48,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong analytical and data-driven mindset</li><li>Proactive, inquisitive, and confident in challenging the status quo</li><li>Self-motivated, disciplined, and results-focused</li><li>A collaborative team player with a can-do attitude</li><li>Hands-on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace, or Alternity</li></ul>
<b>Responsibilities:</b>
<ul><li>Identify and deliver automation and remote action opportunities</li><li>Collaborate with our EUA Centre of Excellence to test and implement improvements</li><li>Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction</li><li>Drive proactive investigations, self-healing, and self-help solutions</li><li>Partner with teams to embed dashboards, insights, and data-driven decisions</li><li>Support Root Cause Analysis and continuous improvement through EUA data</li><li>Champion a fix-forward culture focused on user experience and productivity</li><li>Identify innovation, cost-saving, and value-add opportunities across accounts</li></ul>
<b>Technologies:</b>
<ul><li>Dynatrace</li><li>Support</li></ul>
<p><b>More:</b></p>
<p>At Computacenter, we are committed to making technology work for people. Join our End User Experience team and leverage state-of-the-art analytics tools within a supportive environment. You will have the opportunity to innovate and directly impact how thousands of users engage with technology. We highly value your insights, aiming to enhance productivity and user satisfaction. If you are ready to drive smarter, faster, and more proactive IT experiences, we encourage you to apply and help shape the future of end user experience.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Strong analytical and data-driven mindset</li><li>Proactive, inquisitive, and confident in challenging the status quo</li><li>Self-motivated, disciplined, and results-focused</li><li>A collaborative team player with a can-do attitude</li><li>Hands-on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace, or Alternity</li></ul>
<b>Responsibilities:</b>
<ul><li>Identify and deliver automation and remote action opportunities</li><li>Collaborate with our EUA Centre of Excellence to test and implement improvements</li><li>Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction</li><li>Drive proactive investigations, self-healing, and self-help solutions</li><li>Partner with teams to embed dashboards, insights, and data-driven decisions</li><li>Support Root Cause Analysis and continuous improvement through EUA data</li><li>Champion a fix-forward culture focused on user experience and productivity</li><li>Identify innovation, cost-saving, and value-add opportunities across accounts</li></ul>
<b>Technologies:</b>
<ul><li>Dynatrace</li><li>Support</li></ul>
<p><b>More:</b></p>
<p>At Computacenter, we are committed to making technology work for people. Join our End User Experience team and leverage state-of-the-art analytics tools within a supportive environment. You will have the opportunity to innovate and directly impact how thousands of users engage with technology. We highly value your insights, aiming to enhance productivity and user satisfaction. If you are ready to drive smarter, faster, and more proactive IT experiences, we encourage you to apply and help shape the future of end user experience.</p>
<p>last updated 8 week of 2026</p>