Customer Support Engineer - UK
<p><b>Salary: £130,000 - 143,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Bachelors degree in Electrical Engineering, Computer Science, or a related field</li><li>Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology</li><li>Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar)</li><li>Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL)</li><li>Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850)</li><li>Strong problem-solving, analytical, and debugging skills</li><li>Excellent communication skills to interact with global customers and collaborate with cross-functional teams</li></ul>
<b>Responsibilities:</b>
<ul><li>Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure</li><li>Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality</li><li>Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid</li><li>Support incident, problem, and change management processes in line with SLAs</li><li>Conduct root cause analysis (RCA) for critical issues and implement corrective actions</li><li>Assist customers with system upgrades, patches, and hotfixes deployment</li><li>Document technical solutions, prepare knowledge articles, and share best practices</li><li>Collaborate with product engineering and R&D teams for complex escalations</li><li>Provide customer training, workshops, and technical guidance to improve user adoption</li><li>Drive continuous service improvements to enhance reliability and reduce recurring incidents</li><li>Ensure adherence to ITIL processes for incident, problem, and change management</li></ul>
<b>Technologies:</b>
<ul><li>DMS</li><li>Support</li><li>ITIL</li><li>Linux</li><li>Oracle</li><li>SQL</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>We are a dynamic company specializing in advanced power systems solutions, where our team thrives on innovation and collaboration. Our Customer Support Engineers play a crucial role in ensuring the reliability and efficiency of our WAMS solutions. We offer a supportive work environment, opportunities for professional growth, and the chance to work with cutting-edge technology. Join us in our mission to enhance the energy infrastructure across the globe.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Bachelors degree in Electrical Engineering, Computer Science, or a related field</li><li>Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology</li><li>Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar)</li><li>Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL)</li><li>Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850)</li><li>Strong problem-solving, analytical, and debugging skills</li><li>Excellent communication skills to interact with global customers and collaborate with cross-functional teams</li></ul>
<b>Responsibilities:</b>
<ul><li>Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure</li><li>Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality</li><li>Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid</li><li>Support incident, problem, and change management processes in line with SLAs</li><li>Conduct root cause analysis (RCA) for critical issues and implement corrective actions</li><li>Assist customers with system upgrades, patches, and hotfixes deployment</li><li>Document technical solutions, prepare knowledge articles, and share best practices</li><li>Collaborate with product engineering and R&D teams for complex escalations</li><li>Provide customer training, workshops, and technical guidance to improve user adoption</li><li>Drive continuous service improvements to enhance reliability and reduce recurring incidents</li><li>Ensure adherence to ITIL processes for incident, problem, and change management</li></ul>
<b>Technologies:</b>
<ul><li>DMS</li><li>Support</li><li>ITIL</li><li>Linux</li><li>Oracle</li><li>SQL</li><li>Windows</li></ul>
<p><b>More:</b></p>
<p>We are a dynamic company specializing in advanced power systems solutions, where our team thrives on innovation and collaboration. Our Customer Support Engineers play a crucial role in ensuring the reliability and efficiency of our WAMS solutions. We offer a supportive work environment, opportunities for professional growth, and the chance to work with cutting-edge technology. Join us in our mission to enhance the energy infrastructure across the globe.</p>
<p>last updated 8 week of 2026</p>