Technical Analyst

<p><b>Salary: £45,760 - 52,000 per year</b></p>
<b>Requirements:</b>
<ul><li>MCP or MCSE certification (Windows 2003-2012)</li><li>Relevant Degree, HND, or HNC in a technical discipline</li><li>Expert support experience for Windows Server (2003-2012) and OS builds for Windows 7/10</li><li>Strong knowledge of LAN, TCP/IP, x400, and RS-232 networking</li><li>Management experience with enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies</li><li>Specialized support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system</li></ul>
<b>Responsibilities:</b>
<ul><li>Provide 3rd line technical support for the onsite helpdesk</li><li>Manage the onsite Citrix Service Farm</li><li>Plan and supervise maintenance and installation work with contractors and system architects</li><li>Perform system performance investigations and capacity analysis</li><li>Participate in the on-call rota as required</li></ul>
<b>Technologies:</b>
<ul><li>Citrix</li><li>Support</li><li>LAN</li><li>Oracle</li><li>SQL</li><li>TCP/IP</li><li>Web</li><li>Windows</li><li>Security</li></ul>
<p><b>More:</b></p>
<p>We are seeking a Technical Support Analyst (3rd Line) to join our team in Norfolk. This full-time position includes on-call/shift work. In this role, you will provide second and third-line technical support, manage capacity, and proactively monitor our IT infrastructure. You will also supervise other analysts and act as the technical lead for complex system investigations and upgrades.</p>
<p>last updated 8 week of 2026</p>