Product Support Analyst
<p><b>Salary: £25,000 - 25,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong communication and interpersonal skills</li><li>Genuine interest in IT and technology</li><li>Problem-solving mindset and attention to detail</li><li>Ability to work well under pressure and manage multiple priorities</li><li>Proactive attitude and willingness to learn</li><li>Technology-related qualification (e.g., IT, Computer Science) is preferred</li></ul>
<b>Responsibilities:</b>
<ul><li>Provide first-line application support via phone, email, and ITSM tools, ensuring timely resolution within agreed SLAs.</li><li>Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including API-related problems.</li><li>Triage and prioritise service requests and incidents, balancing routine tasks with advanced application queries.</li><li>Support onboarding activities, including account setup and access permissions.</li><li>Deliver excellent customer service through clear communication and professionalism.</li><li>Collaborate with team members and escalate issues when necessary.</li><li>Maintain and enhance knowledge base documentation for recurring queries.</li><li>Build familiarity with the low-code platform to assist in troubleshooting and provide informed context for escalations.</li><li>Act as a subject matter expert (SME) for the system, developing core knowledge of its functionality and processes.</li></ul>
<b>Technologies:</b>
<ul><li>API</li><li>Support</li><li>ITSM</li></ul>
<p><b>More:</b></p>
<p>We are a growing organization located in Chelmsford, Essex, looking to expand our dynamic team. As a Product Support Analyst, you will work with cutting-edge technology platforms within the London Market Insurance sector, gaining valuable experience to build a successful IT career. This hybrid role allows you to work remotely most of the week while engaging with a supportive team environment. We offer a competitive salary of up to £25,000 and encourage eager individuals ready to embark on a tech career.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Strong communication and interpersonal skills</li><li>Genuine interest in IT and technology</li><li>Problem-solving mindset and attention to detail</li><li>Ability to work well under pressure and manage multiple priorities</li><li>Proactive attitude and willingness to learn</li><li>Technology-related qualification (e.g., IT, Computer Science) is preferred</li></ul>
<b>Responsibilities:</b>
<ul><li>Provide first-line application support via phone, email, and ITSM tools, ensuring timely resolution within agreed SLAs.</li><li>Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including API-related problems.</li><li>Triage and prioritise service requests and incidents, balancing routine tasks with advanced application queries.</li><li>Support onboarding activities, including account setup and access permissions.</li><li>Deliver excellent customer service through clear communication and professionalism.</li><li>Collaborate with team members and escalate issues when necessary.</li><li>Maintain and enhance knowledge base documentation for recurring queries.</li><li>Build familiarity with the low-code platform to assist in troubleshooting and provide informed context for escalations.</li><li>Act as a subject matter expert (SME) for the system, developing core knowledge of its functionality and processes.</li></ul>
<b>Technologies:</b>
<ul><li>API</li><li>Support</li><li>ITSM</li></ul>
<p><b>More:</b></p>
<p>We are a growing organization located in Chelmsford, Essex, looking to expand our dynamic team. As a Product Support Analyst, you will work with cutting-edge technology platforms within the London Market Insurance sector, gaining valuable experience to build a successful IT career. This hybrid role allows you to work remotely most of the week while engaging with a supportive team environment. We offer a competitive salary of up to £25,000 and encourage eager individuals ready to embark on a tech career.</p>
<p>last updated 8 week of 2026</p>