Desktop Support Engineer - UK
<p><b>Salary: £46,000 - 50,800 per year</b></p>
<b>Requirements:</b>
<ul><li>SC Clearance is mandatory</li><li>Full UK driving license</li><li>Experience troubleshooting issues on Windows 10 operating systems</li><li>Knowledge in installing and configuring Starlink satellite network devices</li><li>Experience in configuring iPhone/iPad</li><li>Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal</li><li>Knowledge in new Microsoft Teams creation in Teams admin portal</li><li>L1 support knowledge of applications and SharePoint</li><li>L1 support troubleshooting of Office applications</li><li>Effective communication skills</li><li>Strong multitasking and time management skills</li><li>Proven customer service experience</li><li>Strong written, verbal, and interpersonal skills</li><li>Self-motivated with a willingness to learn</li><li>Ability to work with both technical and non-technical staff</li><li>Ability to independently manage multiple tasks through to resolution</li><li>Excellent problem-solving and root cause analysis skills</li><li>Understanding of virtualization environments and Intune administration</li><li>Knowledge of supporting conference room devices and managing cloud printing</li><li>Experience in managing asset inventory</li><li>Desktop support experience in a Microsoft Managed Desktop environment</li><li>ITIL certification or knowledge of ITIL processes</li></ul>
<b>Responsibilities:</b>
<ul><li>Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile phones</li><li>Manage incident queues and respond to customer calls</li><li>Handle VIP user management and vendor management</li><li>Document incident tickets and monitor communication channels for incoming incidents</li><li>Manage Win-10 devices and provide technical troubleshooting</li><li>Oversee antivirus management for Defender and McAfee</li><li>Assist in device movement and management as per project requirements</li><li>Create technical project documentation, reports, and manuals</li><li>Build and deploy workstations with the approved standard image</li><li>Provide Tech-Bar support for user queries and technical issues</li><li>Manage IT desk moves, patching, and training/meeting room setups</li><li>Handle loan laptop management and setup</li><li>Manage IT kit retirement and device disposal</li><li>Provide primary support for printers, including consumables replacement</li><li>Manage Active Directory group management, account unlocks, and password resets</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Azure</li><li>Cloud</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>Mobile</li><li>Network</li><li>SharePoint</li><li>Windows</li><li>VPN</li></ul>
<p><b>More:</b></p>
<p>We are a dedicated team based in Leiston, UK, offering a 100% onsite Desktop Support Engineer role. Our organization values technical expertise and effective problem-solving. We provide the necessary training and resources to support our employees growth. The successful candidate will play a vital role in maintaining smooth IT operations and will have the opportunity to engage with various customers and technologies in a dynamic environment. A site vehicle will be available for needed travel to multiple customer sites within approximately 25 miles.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>SC Clearance is mandatory</li><li>Full UK driving license</li><li>Experience troubleshooting issues on Windows 10 operating systems</li><li>Knowledge in installing and configuring Starlink satellite network devices</li><li>Experience in configuring iPhone/iPad</li><li>Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal</li><li>Knowledge in new Microsoft Teams creation in Teams admin portal</li><li>L1 support knowledge of applications and SharePoint</li><li>L1 support troubleshooting of Office applications</li><li>Effective communication skills</li><li>Strong multitasking and time management skills</li><li>Proven customer service experience</li><li>Strong written, verbal, and interpersonal skills</li><li>Self-motivated with a willingness to learn</li><li>Ability to work with both technical and non-technical staff</li><li>Ability to independently manage multiple tasks through to resolution</li><li>Excellent problem-solving and root cause analysis skills</li><li>Understanding of virtualization environments and Intune administration</li><li>Knowledge of supporting conference room devices and managing cloud printing</li><li>Experience in managing asset inventory</li><li>Desktop support experience in a Microsoft Managed Desktop environment</li><li>ITIL certification or knowledge of ITIL processes</li></ul>
<b>Responsibilities:</b>
<ul><li>Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile phones</li><li>Manage incident queues and respond to customer calls</li><li>Handle VIP user management and vendor management</li><li>Document incident tickets and monitor communication channels for incoming incidents</li><li>Manage Win-10 devices and provide technical troubleshooting</li><li>Oversee antivirus management for Defender and McAfee</li><li>Assist in device movement and management as per project requirements</li><li>Create technical project documentation, reports, and manuals</li><li>Build and deploy workstations with the approved standard image</li><li>Provide Tech-Bar support for user queries and technical issues</li><li>Manage IT desk moves, patching, and training/meeting room setups</li><li>Handle loan laptop management and setup</li><li>Manage IT kit retirement and device disposal</li><li>Provide primary support for printers, including consumables replacement</li><li>Manage Active Directory group management, account unlocks, and password resets</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Azure</li><li>Cloud</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>Mobile</li><li>Network</li><li>SharePoint</li><li>Windows</li><li>VPN</li></ul>
<p><b>More:</b></p>
<p>We are a dedicated team based in Leiston, UK, offering a 100% onsite Desktop Support Engineer role. Our organization values technical expertise and effective problem-solving. We provide the necessary training and resources to support our employees growth. The successful candidate will play a vital role in maintaining smooth IT operations and will have the opportunity to engage with various customers and technologies in a dynamic environment. A site vehicle will be available for needed travel to multiple customer sites within approximately 25 miles.</p>
<p>last updated 8 week of 2026</p>