IT Support Engineer
<p><b>Salary: £24,000 - 27,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Demonstratable experience within the support space</li><li>Demonstratable experience within the Incident & Problem space</li><li>Demonstratable experience with Incident Management tools and processes across Agile spaces</li><li>A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage</li><li>Desirable working knowledge of SQL</li><li>Desirable experience with Jira / Confluence</li></ul>
<b>Responsibilities:</b>
<ul><li>Manage and take ownership of support requests, issues, incidents, and defects across the platforms</li><li>Management of incidents across the platforms</li><li>Input into the root cause analysis and incident post-mortems off the back of service restoration</li><li>Troubleshooting and resolving issues and incidents for first contact resolutions</li><li>Accountable for proactively managing and prioritizing ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLAs and procedures within our ITSM system</li><li>Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITSM</li><li>JIRA</li><li>SQL</li><li>Confluence</li></ul>
<p><b>More:</b></p>
<p>We are Akkodis, a leading service provider experiencing an exciting period of growth. We are looking to expand our platform support team by hiring experienced IT Support Analysts. Joining our team means being part of a dynamic environment where you can contribute to innovative solutions. We value our employees and offer opportunities for professional development and progression.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Demonstratable experience within the support space</li><li>Demonstratable experience within the Incident & Problem space</li><li>Demonstratable experience with Incident Management tools and processes across Agile spaces</li><li>A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage</li><li>Desirable working knowledge of SQL</li><li>Desirable experience with Jira / Confluence</li></ul>
<b>Responsibilities:</b>
<ul><li>Manage and take ownership of support requests, issues, incidents, and defects across the platforms</li><li>Management of incidents across the platforms</li><li>Input into the root cause analysis and incident post-mortems off the back of service restoration</li><li>Troubleshooting and resolving issues and incidents for first contact resolutions</li><li>Accountable for proactively managing and prioritizing ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLAs and procedures within our ITSM system</li><li>Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITSM</li><li>JIRA</li><li>SQL</li><li>Confluence</li></ul>
<p><b>More:</b></p>
<p>We are Akkodis, a leading service provider experiencing an exciting period of growth. We are looking to expand our platform support team by hiring experienced IT Support Analysts. Joining our team means being part of a dynamic environment where you can contribute to innovative solutions. We value our employees and offer opportunities for professional development and progression.</p>
<p>last updated 8 week of 2026</p>