Control Tower SAP Key User
<b>Requirements:</b>
<ul><li>SAP Key user (ERP) experience is essential</li><li>Good PC skills, including Microsoft packages</li><li>Experience working with SAP WMS and Power BI</li><li>Experience in liaising with customers with problem-solving involvement</li><li>Strong analytical skills</li><li>Stakeholder management skills</li></ul>
<b>Responsibilities:</b>
<ul><li>Ensure customer requirements are translated and reflected in the SAP system</li><li>Act as the contact between IT and warehouse operators managing import/export/stock and inventory</li><li>Test customer solutions presented by IT for effectiveness</li><li>Problem-solve complex issues that arise in the system</li><li>Conduct regular meetings with customers to understand and support their needs</li><li>Manage inventory, cycle counting, and stock control</li><li>Analyze data within the system to identify improvements</li><li>Implement new customers into the warehouse</li><li>Report on test matrix</li><li>Collaborate with the SAP team in other countries for alignment</li><li>Provide support for warehouse operators</li><li>Present continuous improvement and process optimization solutions</li><li>Create and deliver training and development for the SAP Warehouse support team</li></ul>
<b>Technologies:</b>
<ul><li>ERP</li><li>Support</li><li>Matrix</li><li>Power BI</li><li>SAP</li><li>Network</li></ul>
<p><b>More:</b></p>
<p>We are Bertelsmann, a global media, services, and education company operating in about 50 countries. With a workforce of 117,000 employees, we generated revenues of €17.1 billion in 2015. We take pride in our commitment to creativity and entrepreneurship, providing first-class media content and innovative service solutions to our customers worldwide. Located in Kings Norton, we offer a competitive salary of £32,757.75, 25 days of annual leave plus 8 bank holidays, a pension contribution, a life assurance policy, an Employee Assistance Programme, and a discount scheme through Benefit Hub, along with free parking. Join us as we continue to grow and inspire!</p>
<p>last updated 8 week of 2026</p>