Tech Lead/Architect
<p><b>Salary: £43,000 - 83,000 per year</b></p>
<b>Requirements:</b>
<ul><li>10 years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery</li><li>5 years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery</li><li>Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers</li><li>Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems</li><li>Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows</li><li>Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models</li><li>Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs</li><li>Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems</li></ul>
<b>Responsibilities:</b>
<ul><li>Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements</li><li>Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary</li><li>Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns</li><li>Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team</li><li>Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics</li><li>Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency</li><li>Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy</li><li>Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks</li></ul>
<b>Technologies:</b>
<ul><li>API</li><li>AWS</li><li>Architect</li><li>Azure</li><li>Cloud</li><li>CMDB</li><li>ITSM</li><li>OSS</li><li>REST</li><li>SOAP</li><li>Security</li></ul>
<p><b>More:</b></p>
<p>We are a leading telecom service provider looking for a highly skilled Technical Lead/Solution Architect to join our team. We offer a dynamic work environment with opportunities for growth and development. Our team values expertise in BMC Helix solutions and collaboration with various stakeholders. This role is pivotal to ensuring our technical solutions meet business requirements efficiently. We are committed to maintaining a strong alignment with enterprise technology strategy.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>10 years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery</li><li>5 years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery</li><li>Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers</li><li>Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems</li><li>Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows</li><li>Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models</li><li>Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs</li><li>Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems</li></ul>
<b>Responsibilities:</b>
<ul><li>Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements</li><li>Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary</li><li>Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns</li><li>Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team</li><li>Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics</li><li>Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency</li><li>Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy</li><li>Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks</li></ul>
<b>Technologies:</b>
<ul><li>API</li><li>AWS</li><li>Architect</li><li>Azure</li><li>Cloud</li><li>CMDB</li><li>ITSM</li><li>OSS</li><li>REST</li><li>SOAP</li><li>Security</li></ul>
<p><b>More:</b></p>
<p>We are a leading telecom service provider looking for a highly skilled Technical Lead/Solution Architect to join our team. We offer a dynamic work environment with opportunities for growth and development. Our team values expertise in BMC Helix solutions and collaboration with various stakeholders. This role is pivotal to ensuring our technical solutions meet business requirements efficiently. We are committed to maintaining a strong alignment with enterprise technology strategy.</p>
<p>last updated 8 week of 2026</p>