Technical Lead
<p><b>Salary: £81,900 - 81,900 per year</b></p>
<b>Requirements:</b>
<ul><li>ArcGIS experience</li><li>Hexagon knowledge</li><li>Hexagon Geospatial Portal proficiency</li><li>Oracle Spatial database experience</li><li>.Net expertise</li><li>10 years experience in Application support/maintenance in the Telecom domain</li><li>Good understanding of ITIL processes</li><li>Experience in leading a team</li><li>Knowledge of GCOOMS, ArcGIS, GCP, and Kubernetes</li><li>Understanding of Java and willingness to learn new technologies</li><li>Hands-on experience in Unix/Linux Operating System & Shell Scripting</li><li>SQL and PL/SQL knowledge</li><li>Excellent analytical and problem-solving skills</li><li>Strong communication skills</li><li>Understanding of L2 and L3 operations in OSS, B2B, Wholesale, and Corporate domains</li><li>Experience in root cause analysis and problem management of recurring issues</li><li>Ability to create workarounds for junior team members</li><li>Experience in change management, planning, coordination, and deployment in pre-prod and production environments</li><li>Responsible for CSIP and automation of manual jobs/activities</li><li>Experience in analyzing vulnerabilities and progressing vulnerability fixes</li><li>Capacity management experience</li><li>Experience in disaster recovery activities and failover testing</li><li>Ability to create SOPs for L1 and L2 junior resources</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead the tech support team and provide application support</li><li>Manage and maintain telecom applications</li><li>Conduct root cause analysis and manage recurring issues</li><li>Create and implement workarounds for junior team members</li><li>Perform change management, planning, coordination, and deployment in both pre-prod and production environments</li><li>Oversee CSIP processes and automate manual tasks</li><li>Analyze vulnerabilities and facilitate their fixes</li><li>Conduct capacity management and disaster recovery activities</li><li>Create Standard Operating Procedures (SOPs) for junior resources</li><li>Collaborate with teams to ensure efficient support operations</li></ul>
<b>Technologies:</b>
<ul><li>GCP</li><li>Support</li><li>ITIL</li><li>Java</li><li>Kubernetes</li><li>Linux</li><li>OSS</li><li>Oracle</li><li>SQL</li><li>Unix</li><li>ASP.NET</li><li>Cloud</li><li>DevOps</li></ul>
<p><b>More:</b></p>
<p>We are hiring for a Tech Support Lead position located in London, UK. This is a fixed-term or subcontract position that allows for immediate joining with 100% work-from-office requirements. Our team values expertise in telecommunication applications and a background in leading tech support initiatives. We offer a collaborative environment focused on professional growth and the opportunity to work on diverse technologies and challenges.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>ArcGIS experience</li><li>Hexagon knowledge</li><li>Hexagon Geospatial Portal proficiency</li><li>Oracle Spatial database experience</li><li>.Net expertise</li><li>10 years experience in Application support/maintenance in the Telecom domain</li><li>Good understanding of ITIL processes</li><li>Experience in leading a team</li><li>Knowledge of GCOOMS, ArcGIS, GCP, and Kubernetes</li><li>Understanding of Java and willingness to learn new technologies</li><li>Hands-on experience in Unix/Linux Operating System & Shell Scripting</li><li>SQL and PL/SQL knowledge</li><li>Excellent analytical and problem-solving skills</li><li>Strong communication skills</li><li>Understanding of L2 and L3 operations in OSS, B2B, Wholesale, and Corporate domains</li><li>Experience in root cause analysis and problem management of recurring issues</li><li>Ability to create workarounds for junior team members</li><li>Experience in change management, planning, coordination, and deployment in pre-prod and production environments</li><li>Responsible for CSIP and automation of manual jobs/activities</li><li>Experience in analyzing vulnerabilities and progressing vulnerability fixes</li><li>Capacity management experience</li><li>Experience in disaster recovery activities and failover testing</li><li>Ability to create SOPs for L1 and L2 junior resources</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead the tech support team and provide application support</li><li>Manage and maintain telecom applications</li><li>Conduct root cause analysis and manage recurring issues</li><li>Create and implement workarounds for junior team members</li><li>Perform change management, planning, coordination, and deployment in both pre-prod and production environments</li><li>Oversee CSIP processes and automate manual tasks</li><li>Analyze vulnerabilities and facilitate their fixes</li><li>Conduct capacity management and disaster recovery activities</li><li>Create Standard Operating Procedures (SOPs) for junior resources</li><li>Collaborate with teams to ensure efficient support operations</li></ul>
<b>Technologies:</b>
<ul><li>GCP</li><li>Support</li><li>ITIL</li><li>Java</li><li>Kubernetes</li><li>Linux</li><li>OSS</li><li>Oracle</li><li>SQL</li><li>Unix</li><li>ASP.NET</li><li>Cloud</li><li>DevOps</li></ul>
<p><b>More:</b></p>
<p>We are hiring for a Tech Support Lead position located in London, UK. This is a fixed-term or subcontract position that allows for immediate joining with 100% work-from-office requirements. Our team values expertise in telecommunication applications and a background in leading tech support initiatives. We offer a collaborative environment focused on professional growth and the opportunity to work on diverse technologies and challenges.</p>
<p>last updated 8 week of 2026</p>