IT Service Desk Analyst
<p><b>Salary: £38,000 - 71,000 per year</b></p>
<b>Requirements:</b>
<ul><li>5+ years experience in a busy Service Desk environment</li><li>Strong troubleshooting ability</li><li>Solid working knowledge of Windows 11, Microsoft 365, and SCCM</li><li>Understanding of the ITIL framework</li><li>Excellent communication skills, written, verbal, and in presenting</li><li>A customer-first mindset and an ability to explain technical issues clearly</li><li>Strong organisation, attention to detail, and the ability to stay calm under pressure</li></ul>
<b>Responsibilities:</b>
<ul><li>Deliver strong technical support</li><li>Log, prioritise and resolve incidents and service requests</li><li>Communicate clearly and confidently with users at all levels</li><li>Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service</li><li>Help drive service quality and improvement</li><li>Spot recurring trends and raise problem records</li><li>Take part in CAB meetings and contribute to change management</li><li>Work on projects, office moves, and continuous improvement initiatives</li><li>Build great relationships with users and IT teams</li><li>Be a trusted partner to the business</li><li>Provide friendly, professional and empathetic support, especially under pressure</li><li>Keep users updated regularly and ensure theyre happy with the outcome</li><li>Create and maintain documentation</li><li>Ensure assets are tagged, tracked and compliant</li><li>Work with 3rd line teams to remove threats from the environment</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITIL</li><li>Microsoft 365</li><li>Windows</li><li>Office 365</li></ul>
<p><b>More:</b></p>
<p>We are a supportive team located in Epsom, offering a hybrid work model of 3 days in the office and 2 days working from home. We provide a competitive salary, a comprehensive benefits package including an on-site gym and subsidised restaurant, as well as opportunities for personal and professional growth. By joining us, you will be part of a dynamic environment where your contributions will have a significant impact on the operation of the business. We foster a culture of collaboration, continuous learning, and exceptional customer service.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>5+ years experience in a busy Service Desk environment</li><li>Strong troubleshooting ability</li><li>Solid working knowledge of Windows 11, Microsoft 365, and SCCM</li><li>Understanding of the ITIL framework</li><li>Excellent communication skills, written, verbal, and in presenting</li><li>A customer-first mindset and an ability to explain technical issues clearly</li><li>Strong organisation, attention to detail, and the ability to stay calm under pressure</li></ul>
<b>Responsibilities:</b>
<ul><li>Deliver strong technical support</li><li>Log, prioritise and resolve incidents and service requests</li><li>Communicate clearly and confidently with users at all levels</li><li>Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service</li><li>Help drive service quality and improvement</li><li>Spot recurring trends and raise problem records</li><li>Take part in CAB meetings and contribute to change management</li><li>Work on projects, office moves, and continuous improvement initiatives</li><li>Build great relationships with users and IT teams</li><li>Be a trusted partner to the business</li><li>Provide friendly, professional and empathetic support, especially under pressure</li><li>Keep users updated regularly and ensure theyre happy with the outcome</li><li>Create and maintain documentation</li><li>Ensure assets are tagged, tracked and compliant</li><li>Work with 3rd line teams to remove threats from the environment</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>ITIL</li><li>Microsoft 365</li><li>Windows</li><li>Office 365</li></ul>
<p><b>More:</b></p>
<p>We are a supportive team located in Epsom, offering a hybrid work model of 3 days in the office and 2 days working from home. We provide a competitive salary, a comprehensive benefits package including an on-site gym and subsidised restaurant, as well as opportunities for personal and professional growth. By joining us, you will be part of a dynamic environment where your contributions will have a significant impact on the operation of the business. We foster a culture of collaboration, continuous learning, and exceptional customer service.</p>
<p>last updated 8 week of 2026</p>