Senior CX & Engagement Strategist
<p><b>Salary: £60,000 - 60,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Significant experience in digital experience and transformation programmes focused on designing and delivering customer experiences across channels.</li><li>Significant experience in engaging across marketing channels including social media, SEO, and CRO.</li><li>Active problem solver with experience in CX strategy frameworks, journey mapping, and service design techniques.</li><li>Strong data literacy, able to interpret insight and translate them into strategic recommendations.</li><li>Excellent facilitation and communication skills, comfortable leading stakeholder engagements.</li><li>Detail-oriented with a knack for breaking down complex processes into understandable models.</li><li>Proven ability to build trust and influence stakeholders at various levels.</li><li>High commercial acumen, balancing user needs and organisational objectives.</li><li>Proficient with customer data and analytics, using insights to drive strategies.</li><li>Understanding of marketing and experience technology ecosystems and their roles in customer journeys.</li><li>Familiarity with emerging technologies such as AI and automation.</li><li>Deep understanding of challenges in the nonprofit and public sectors.</li><li>Experience in new business development and crafting compelling narratives.</li><li>Experience working within multi-disciplinary teams across strategy, design, and technology.</li><li>Knowledge of Agile, Lean methodologies, and their applications in CX.</li><li>Technical skills in digital strategy development, UX principles, product management, and digital transformation architectures.</li><li>Familiarity with analytics platforms like Google Analytics 4.</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead the strategic development of customer-centric strategies that deliver measurable outcomes.</li><li>Establish CX Governance models and frameworks to enhance engagement.</li><li>Define audience acquisition strategies and manage campaign delivery.</li><li>Partner with data and content teams to create personalized experiences.</li><li>Define strategic requirements for technology systems that support customer value.</li><li>Establish measurement frameworks linking marketing activity to KPIs.</li><li>Translate data into clear stories and actionable plans for clients.</li><li>Build strategic client roadmaps aligning engagement strategies with organisational priorities.</li><li>Contribute to new business activities and client growth.</li><li>Coach teams to adopt data-informed, technology-enabled marketing practices.</li><li>Maintain feedback loops for continuous improvement in client satisfaction.</li><li>Manage and foster deep client relationships across senior leadership levels.</li><li>Stay informed on sector trends to identify opportunities.</li><li>Lead on new business proposals and pitches to win projects.</li><li>Represent the agency as a thought leader through public contributions.</li></ul>
<b>Technologies:</b>
<ul><li>AI</li><li>Support</li><li>Marketing</li><li>UX UI Design</li><li>Business Intelligence</li><li>CMS</li><li>CRM</li></ul>
<p><b>More:</b></p>
<p>At Manifesto, we are a digital experience agency for changemakers, dedicated to creating award-winning products and services that positively impact people, the planet, and society. Our team of 130 includes digital product leaders, creative designers, user experience experts, and engagement specialists. We work closely with notable clients like UNICEF UK and Breast Cancer Now, and as part of the TPXimpact group, a Certified B Corporation, we emphasize ethical, inclusive, and sustainable practices. We support flexible, hybrid working arrangements with weekly in-person collaboration in our offices across Leeds, London, or Manchester. Joining us means being part of a purpose-driven organization that values diversity and continuous improvement.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Significant experience in digital experience and transformation programmes focused on designing and delivering customer experiences across channels.</li><li>Significant experience in engaging across marketing channels including social media, SEO, and CRO.</li><li>Active problem solver with experience in CX strategy frameworks, journey mapping, and service design techniques.</li><li>Strong data literacy, able to interpret insight and translate them into strategic recommendations.</li><li>Excellent facilitation and communication skills, comfortable leading stakeholder engagements.</li><li>Detail-oriented with a knack for breaking down complex processes into understandable models.</li><li>Proven ability to build trust and influence stakeholders at various levels.</li><li>High commercial acumen, balancing user needs and organisational objectives.</li><li>Proficient with customer data and analytics, using insights to drive strategies.</li><li>Understanding of marketing and experience technology ecosystems and their roles in customer journeys.</li><li>Familiarity with emerging technologies such as AI and automation.</li><li>Deep understanding of challenges in the nonprofit and public sectors.</li><li>Experience in new business development and crafting compelling narratives.</li><li>Experience working within multi-disciplinary teams across strategy, design, and technology.</li><li>Knowledge of Agile, Lean methodologies, and their applications in CX.</li><li>Technical skills in digital strategy development, UX principles, product management, and digital transformation architectures.</li><li>Familiarity with analytics platforms like Google Analytics 4.</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead the strategic development of customer-centric strategies that deliver measurable outcomes.</li><li>Establish CX Governance models and frameworks to enhance engagement.</li><li>Define audience acquisition strategies and manage campaign delivery.</li><li>Partner with data and content teams to create personalized experiences.</li><li>Define strategic requirements for technology systems that support customer value.</li><li>Establish measurement frameworks linking marketing activity to KPIs.</li><li>Translate data into clear stories and actionable plans for clients.</li><li>Build strategic client roadmaps aligning engagement strategies with organisational priorities.</li><li>Contribute to new business activities and client growth.</li><li>Coach teams to adopt data-informed, technology-enabled marketing practices.</li><li>Maintain feedback loops for continuous improvement in client satisfaction.</li><li>Manage and foster deep client relationships across senior leadership levels.</li><li>Stay informed on sector trends to identify opportunities.</li><li>Lead on new business proposals and pitches to win projects.</li><li>Represent the agency as a thought leader through public contributions.</li></ul>
<b>Technologies:</b>
<ul><li>AI</li><li>Support</li><li>Marketing</li><li>UX UI Design</li><li>Business Intelligence</li><li>CMS</li><li>CRM</li></ul>
<p><b>More:</b></p>
<p>At Manifesto, we are a digital experience agency for changemakers, dedicated to creating award-winning products and services that positively impact people, the planet, and society. Our team of 130 includes digital product leaders, creative designers, user experience experts, and engagement specialists. We work closely with notable clients like UNICEF UK and Breast Cancer Now, and as part of the TPXimpact group, a Certified B Corporation, we emphasize ethical, inclusive, and sustainable practices. We support flexible, hybrid working arrangements with weekly in-person collaboration in our offices across Leeds, London, or Manchester. Joining us means being part of a purpose-driven organization that values diversity and continuous improvement.</p>
<p>last updated 8 week of 2026</p>