ServiceNow Technical Delivery Consultant
<p><b>Salary: £33,000 - 48,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong understanding of ServiceNow best practices.</li><li>Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms.</li><li>Excellent communication skills.</li><li>Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).</li><li>Extensive experience in IT Service Management, with a focus on incident management.</li><li>Experience of working in a SaaS environment.</li><li>Highly organised, meticulous, structured, and methodical in delivery.</li><li>Ability to effectively communicate with all levels of the organisation.</li><li>Take full ownership of technical and business issues.</li></ul>
<b>Responsibilities:</b>
<ul><li>Perform a complex range of incident/problem management activities to meet business requirements.</li><li>Deliver fixes for incident-related issues through either configuration or development (codefix).</li><li>Escalate incidents in line with company processes to ensure demands are met.</li><li>Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.</li><li>Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.</li><li>Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.</li><li>Identify own development needs in line with business objectives.</li><li>Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.</li><li>Act as a role model for colleagues with regards to technical and behavioural competencies.</li><li>Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation.</li></ul>
<b>Technologies:</b>
<ul><li>CSS</li><li>Cisco</li><li>GIS</li><li>Support</li><li>ITIL</li><li>ITSM</li><li>JSON</li><li>JavaScript</li><li>LESS</li><li>Security</li><li>ServiceNow</li><li>Web</li><li>XML</li></ul>
<p><b>More:</b></p>
<p>We are seeking a Technical Consultant to join our ServiceNow Operations team in Hatfield, UK. This is a permanent role requiring a minimum of two days per week onsite, with a total of 37.5 hours per week. Our team is responsible for configuring and supporting critical IT Service Management systems that operate 24/7 for internal and external stakeholders across the globe. We pride ourselves on delivering high-quality, consistent services rooted in ITIL principles, and we offer an opportunity to play a key role in enhancing our IT infrastructure support.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Strong understanding of ServiceNow best practices.</li><li>Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms.</li><li>Excellent communication skills.</li><li>Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).</li><li>Extensive experience in IT Service Management, with a focus on incident management.</li><li>Experience of working in a SaaS environment.</li><li>Highly organised, meticulous, structured, and methodical in delivery.</li><li>Ability to effectively communicate with all levels of the organisation.</li><li>Take full ownership of technical and business issues.</li></ul>
<b>Responsibilities:</b>
<ul><li>Perform a complex range of incident/problem management activities to meet business requirements.</li><li>Deliver fixes for incident-related issues through either configuration or development (codefix).</li><li>Escalate incidents in line with company processes to ensure demands are met.</li><li>Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.</li><li>Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.</li><li>Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.</li><li>Identify own development needs in line with business objectives.</li><li>Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.</li><li>Act as a role model for colleagues with regards to technical and behavioural competencies.</li><li>Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation.</li></ul>
<b>Technologies:</b>
<ul><li>CSS</li><li>Cisco</li><li>GIS</li><li>Support</li><li>ITIL</li><li>ITSM</li><li>JSON</li><li>JavaScript</li><li>LESS</li><li>Security</li><li>ServiceNow</li><li>Web</li><li>XML</li></ul>
<p><b>More:</b></p>
<p>We are seeking a Technical Consultant to join our ServiceNow Operations team in Hatfield, UK. This is a permanent role requiring a minimum of two days per week onsite, with a total of 37.5 hours per week. Our team is responsible for configuring and supporting critical IT Service Management systems that operate 24/7 for internal and external stakeholders across the globe. We pride ourselves on delivering high-quality, consistent services rooted in ITIL principles, and we offer an opportunity to play a key role in enhancing our IT infrastructure support.</p>
<p>last updated 8 week of 2026</p>