VoIP Engineer
<p><b>Salary: £30,000 - 30,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Proven experience supporting VoIP systems and telecoms services</li><li>Strong understanding of networking fundamentals and troubleshooting</li><li>Experience using network diagnostic and analytics tools</li><li>Excellent problem-solving skills with strong attention to detail</li><li>Clear, confident communication skills with non-technical users</li><li>Ability to manage multiple support issues independently</li><li>Commitment to delivering a high standard of customer service</li><li>Desirable: Experience in an IT support or MSP environment</li><li>Desirable: Supporting remote users and office networks</li><li>Desirable: Exposure to IT and network monitoring tools</li><li>Desirable: Ability to deliver basic user training on systems and features</li><li>Desirable: Proactive approach to identifying and resolving potential issues</li></ul>
<b>Responsibilities:</b>
<ul><li>Provide technical support for VoIP and telecoms services</li><li>Act as a key point of contact for customer issues</li><li>Diagnose and resolve VoIP and network-related problems</li><li>Monitor system performance and carry out regular checks and updates</li><li>Ensure services remain reliable and efficient</li><li>Work closely with the wider technical team</li><li>Maintain accurate case documentation</li><li>Proactively identify opportunities to improve customer systems and service delivery</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>Network</li></ul>
<p><b>More:</b></p>
<p>We are an established UK technology services provider, delivering VoIP and telecommunications solutions to a wide range of customers. Our commitment to a customer-first approach and service reliability ensures we maintain a technically focused, supportive environment. This full-time permanent role is based in Sheffield, offering a competitive salary range of £26,500-£30,000 depending on experience. Joining our team means becoming part of a dynamic organization focused on technical excellence in a fast-paced support environment.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Proven experience supporting VoIP systems and telecoms services</li><li>Strong understanding of networking fundamentals and troubleshooting</li><li>Experience using network diagnostic and analytics tools</li><li>Excellent problem-solving skills with strong attention to detail</li><li>Clear, confident communication skills with non-technical users</li><li>Ability to manage multiple support issues independently</li><li>Commitment to delivering a high standard of customer service</li><li>Desirable: Experience in an IT support or MSP environment</li><li>Desirable: Supporting remote users and office networks</li><li>Desirable: Exposure to IT and network monitoring tools</li><li>Desirable: Ability to deliver basic user training on systems and features</li><li>Desirable: Proactive approach to identifying and resolving potential issues</li></ul>
<b>Responsibilities:</b>
<ul><li>Provide technical support for VoIP and telecoms services</li><li>Act as a key point of contact for customer issues</li><li>Diagnose and resolve VoIP and network-related problems</li><li>Monitor system performance and carry out regular checks and updates</li><li>Ensure services remain reliable and efficient</li><li>Work closely with the wider technical team</li><li>Maintain accurate case documentation</li><li>Proactively identify opportunities to improve customer systems and service delivery</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>Network</li></ul>
<p><b>More:</b></p>
<p>We are an established UK technology services provider, delivering VoIP and telecommunications solutions to a wide range of customers. Our commitment to a customer-first approach and service reliability ensures we maintain a technically focused, supportive environment. This full-time permanent role is based in Sheffield, offering a competitive salary range of £26,500-£30,000 depending on experience. Joining our team means becoming part of a dynamic organization focused on technical excellence in a fast-paced support environment.</p>
<p>last updated 8 week of 2026</p>