Customer Support Engineer
<p><b>Salary: £42,000 - 82,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Bachelors degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience)</li><li>3 years of experience in application support, energy management systems, or grid operations platforms</li><li>Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations</li><li>Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools</li><li>Solid troubleshooting skills across application, middleware, and network layers</li><li>Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)</li><li>Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems</li><li>Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams</li></ul>
<b>Responsibilities:</b>
<ul><li>Deliver L2/L3 support for DERMS applications, integrations, and services</li><li>Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources</li><li>Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements</li><li>Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues</li><li>Support patching, upgrades, deployments, and system configuration changes</li><li>Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity</li><li>Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution</li><li>Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch</li><li>Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability</li><li>Ensure adherence to ITIL processes for incident, problem, and change management</li></ul>
<b>Technologies:</b>
<ul><li>Grafana</li><li>Support</li><li>ITIL</li><li>Linux</li><li>Network</li><li>Oracle</li><li>PostgreSQL</li><li>SQL</li><li>Splunk</li><li>Unix</li><li>AWS</li><li>Azure</li><li>Bash</li><li>Cloud</li><li>PowerShell</li><li>Python</li><li>Security</li></ul>
<p><b>More:</b></p>
<p>We are seeking a Customer Support Engineer to join our team, focused on supporting DERMS applications and ensuring efficient operations within our grid management platforms. Our company values a collaborative culture where creativity and innovation thrive. We offer competitive benefits and a supportive work environment that encourages professional growth. The role is pivotal in maintaining system integrity and reliability, thereby contributing to sustainable energy solutions.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Bachelors degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience)</li><li>3 years of experience in application support, energy management systems, or grid operations platforms</li><li>Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations</li><li>Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools</li><li>Solid troubleshooting skills across application, middleware, and network layers</li><li>Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)</li><li>Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems</li><li>Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams</li></ul>
<b>Responsibilities:</b>
<ul><li>Deliver L2/L3 support for DERMS applications, integrations, and services</li><li>Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources</li><li>Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements</li><li>Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues</li><li>Support patching, upgrades, deployments, and system configuration changes</li><li>Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity</li><li>Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution</li><li>Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch</li><li>Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability</li><li>Ensure adherence to ITIL processes for incident, problem, and change management</li></ul>
<b>Technologies:</b>
<ul><li>Grafana</li><li>Support</li><li>ITIL</li><li>Linux</li><li>Network</li><li>Oracle</li><li>PostgreSQL</li><li>SQL</li><li>Splunk</li><li>Unix</li><li>AWS</li><li>Azure</li><li>Bash</li><li>Cloud</li><li>PowerShell</li><li>Python</li><li>Security</li></ul>
<p><b>More:</b></p>
<p>We are seeking a Customer Support Engineer to join our team, focused on supporting DERMS applications and ensuring efficient operations within our grid management platforms. Our company values a collaborative culture where creativity and innovation thrive. We offer competitive benefits and a supportive work environment that encourages professional growth. The role is pivotal in maintaining system integrity and reliability, thereby contributing to sustainable energy solutions.</p>
<p>last updated 8 week of 2026</p>