Salesforce Product Manager
<p><b>Salary: £70,000 - 77,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products.</li><li>Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation.</li><li>A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys.</li><li>Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes.</li><li>Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency.</li><li>Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement.</li><li>Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes.</li></ul>
<b>Responsibilities:</b>
<ul><li>Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives.</li><li>Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability.</li><li>Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements.</li><li>Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes.</li><li>Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape.</li><li>Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required.</li><li>Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation.</li><li>Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value.</li><li>Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation.</li></ul>
<b>Technologies:</b>
<ul><li>Cloud</li><li>Support</li><li>Marketing</li><li>Product Manager</li><li>Product Owner</li><li>Salesforce</li><li>AI</li></ul>
<p><b>More:</b></p>
<p>We are a leading service provider currently looking for an experienced Salesforce Product Manager to lead the strategic direction, optimisation, and ongoing evolution of our Salesforce Service Cloud platform. We offer a highly competitive salary, flexibility for hybrid working, and opportunities for skill development through further training and certifications. Join us to play a key role in our growing organisation and contribute to its continued success.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products.</li><li>Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation.</li><li>A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys.</li><li>Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes.</li><li>Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency.</li><li>Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement.</li><li>Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes.</li></ul>
<b>Responsibilities:</b>
<ul><li>Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives.</li><li>Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability.</li><li>Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements.</li><li>Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes.</li><li>Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape.</li><li>Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required.</li><li>Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation.</li><li>Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value.</li><li>Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation.</li></ul>
<b>Technologies:</b>
<ul><li>Cloud</li><li>Support</li><li>Marketing</li><li>Product Manager</li><li>Product Owner</li><li>Salesforce</li><li>AI</li></ul>
<p><b>More:</b></p>
<p>We are a leading service provider currently looking for an experienced Salesforce Product Manager to lead the strategic direction, optimisation, and ongoing evolution of our Salesforce Service Cloud platform. We offer a highly competitive salary, flexibility for hybrid working, and opportunities for skill development through further training and certifications. Join us to play a key role in our growing organisation and contribute to its continued success.</p>
<p>last updated 8 week of 2026</p>