2nd Line Engineer - Technical Onboarding
<p><b>Salary: £32,000 - 35,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Commercial MSP support experience</li><li>Strong Microsoft 365, Windows, and Active Directory knowledge</li><li>Solid infrastructure fundamentals (networking basics, backups, security concepts)</li><li>Confidence troubleshooting more complex technical issues</li><li>Ability to explain technical concepts to non-technical customers</li><li>Good organization skills and the ability to juggle multiple customers</li><li>A proactive mindset and desire to learn and develop</li><li>Exposure to endpoint management, security tools, backup platforms, or automation is beneficial but not mandatory</li></ul>
<b>Responsibilities:</b>
<ul><li>Supporting technical onboarding for new MSP customers (remote and onsite)</li><li>Assessing customer environments and identifying risks and improvement areas</li><li>Deploying core tools and systems (management agents, AV, support tooling, etc.)</li><li>Producing clear documentation and structured handovers into support</li><li>Assisting with technical alignment and health reviews</li><li>Working with Centralised Services on recurring issues and automation opportunities</li><li>Providing technical guidance and best-practice recommendations to customers</li><li>Supporting Technical Account Managers with customer meetings, escalations, and roadmap planning</li><li>Occasionally assisting with presales demonstrations</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Support</li><li>Microsoft 365</li><li>Security</li><li>Windows</li><li>Office 365</li></ul>
<p><b>More:</b></p>
<p>We are a growing Managed Service Provider located in Paddock Wood, offering a hybrid role with a minimum of two days office-based work. Our company is committed to investing heavily in customer onboarding, technical standards, and service quality. We provide a supportive culture that fosters clear development opportunities, along with benefits such as a salary of £35,000 DOE, 26 days of holiday, and paid overtime when flexibility is required. This role combines hands-on engineering tasks with customer interaction and continuous improvement.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Commercial MSP support experience</li><li>Strong Microsoft 365, Windows, and Active Directory knowledge</li><li>Solid infrastructure fundamentals (networking basics, backups, security concepts)</li><li>Confidence troubleshooting more complex technical issues</li><li>Ability to explain technical concepts to non-technical customers</li><li>Good organization skills and the ability to juggle multiple customers</li><li>A proactive mindset and desire to learn and develop</li><li>Exposure to endpoint management, security tools, backup platforms, or automation is beneficial but not mandatory</li></ul>
<b>Responsibilities:</b>
<ul><li>Supporting technical onboarding for new MSP customers (remote and onsite)</li><li>Assessing customer environments and identifying risks and improvement areas</li><li>Deploying core tools and systems (management agents, AV, support tooling, etc.)</li><li>Producing clear documentation and structured handovers into support</li><li>Assisting with technical alignment and health reviews</li><li>Working with Centralised Services on recurring issues and automation opportunities</li><li>Providing technical guidance and best-practice recommendations to customers</li><li>Supporting Technical Account Managers with customer meetings, escalations, and roadmap planning</li><li>Occasionally assisting with presales demonstrations</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Support</li><li>Microsoft 365</li><li>Security</li><li>Windows</li><li>Office 365</li></ul>
<p><b>More:</b></p>
<p>We are a growing Managed Service Provider located in Paddock Wood, offering a hybrid role with a minimum of two days office-based work. Our company is committed to investing heavily in customer onboarding, technical standards, and service quality. We provide a supportive culture that fosters clear development opportunities, along with benefits such as a salary of £35,000 DOE, 26 days of holiday, and paid overtime when flexibility is required. This role combines hands-on engineering tasks with customer interaction and continuous improvement.</p>
<p>last updated 8 week of 2026</p>