Senior Business Analyst - D365 CE

<p><b>Salary: £54,000 - 60,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong experience as a Business Analyst on CRM implementations</li><li>Hands-on Microsoft Dynamics 365 experience (Sales)</li><li>Background supporting system or platform migrations</li><li>Solid understanding of CRM data, workflows, and automation</li><li>Confident working autonomously in fast-moving environments</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead discovery and requirements definition across multiple business teams.</li><li>Design future-state CRM processes aligned to best practice.</li><li>Produce clear user stories, acceptance criteria, and functional documentation.</li><li>Support CRM migration activity including data mapping, testing, and UAT.</li><li>Work closely with technical teams to ensure accurate delivery against requirements.</li></ul>
<b>Technologies:</b>
<ul><li>CRM</li><li>Support</li><li>Microsoft Dynamics 365 CRM</li><li>Office 365</li></ul>
<p><b>More:</b></p>
<p>We are a high-growth organisation investing in a new Microsoft Dynamics 365 CRM to support scale, improve data quality, and modernize core commercial processes. This role is integral to our transformation, allowing you to take ownership of requirements and delivery support. As part of this contract role, you will have real ownership and influence, working with modern technology on a core system that matters. This position is based in the UK, with some occasional onsite requirements in London.</p>
<p>last updated 8 week of 2026</p>