IT Support Analyst
<p><b>Salary: £32,000 - 35,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer</li><li>Strong Windows, Microsoft 365, and Intune experience</li><li>Good foundational networking knowledge</li><li>Comfortable supporting both office and operational/warehouse users</li><li>Able to work independently and hit the ground running</li><li>A problem-solver with a strong customer-focused mindset</li><li>ITIL v4 knowledge or certification is highly desirable</li><li>Some exposure to Linux environments is beneficial but not essential</li></ul>
<b>Responsibilities:</b>
<ul><li>Providing on-site IT support across office and warehouse environments</li><li>Windows desktop support (Windows 10/11)</li><li>Microsoft 365 administration and user support</li><li>Azure Entra (Azure AD) user and device management</li><li>Heavy use of Microsoft Intune for device builds, imaging, and endpoint management</li><li>Troubleshooting networking issues such as IP conflicts and connectivity problems</li><li>Supporting hardware including PCs, laptops, printers, and label printers</li><li>Supporting warehouse systems integrated with ERP and shipping processes</li><li>Managing tickets via a service desk system and prioritising issues effectively</li><li>Providing remote support for hybrid users using TeamViewer</li><li>Working in line with security best practices, including MFA and Cyber Essentials Plus</li></ul>
<b>Technologies:</b>
<ul><li>Azure</li><li>ERP</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>Linux</li><li>Microsoft 365</li><li>Microsoft Intune</li><li>Security</li><li>Windows</li><li>Office 365</li><li>Cloud</li></ul>
<p><b>More:</b></p>
<p>We are a growing business based in Coleshill, near Birmingham, seeking an experienced IT Support Analyst to join our team. This is a fully on-site role, where you will support approximately 85 users in both office and warehouse environments. Our ideal candidate is confident in resolving IT issues quickly and effectively while working with modern Microsoft technologies. We offer a salary of £32,000 - £35,000 plus benefits including a pension scheme and a Medicash cash plan after probation.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer</li><li>Strong Windows, Microsoft 365, and Intune experience</li><li>Good foundational networking knowledge</li><li>Comfortable supporting both office and operational/warehouse users</li><li>Able to work independently and hit the ground running</li><li>A problem-solver with a strong customer-focused mindset</li><li>ITIL v4 knowledge or certification is highly desirable</li><li>Some exposure to Linux environments is beneficial but not essential</li></ul>
<b>Responsibilities:</b>
<ul><li>Providing on-site IT support across office and warehouse environments</li><li>Windows desktop support (Windows 10/11)</li><li>Microsoft 365 administration and user support</li><li>Azure Entra (Azure AD) user and device management</li><li>Heavy use of Microsoft Intune for device builds, imaging, and endpoint management</li><li>Troubleshooting networking issues such as IP conflicts and connectivity problems</li><li>Supporting hardware including PCs, laptops, printers, and label printers</li><li>Supporting warehouse systems integrated with ERP and shipping processes</li><li>Managing tickets via a service desk system and prioritising issues effectively</li><li>Providing remote support for hybrid users using TeamViewer</li><li>Working in line with security best practices, including MFA and Cyber Essentials Plus</li></ul>
<b>Technologies:</b>
<ul><li>Azure</li><li>ERP</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>Linux</li><li>Microsoft 365</li><li>Microsoft Intune</li><li>Security</li><li>Windows</li><li>Office 365</li><li>Cloud</li></ul>
<p><b>More:</b></p>
<p>We are a growing business based in Coleshill, near Birmingham, seeking an experienced IT Support Analyst to join our team. This is a fully on-site role, where you will support approximately 85 users in both office and warehouse environments. Our ideal candidate is confident in resolving IT issues quickly and effectively while working with modern Microsoft technologies. We offer a salary of £32,000 - £35,000 plus benefits including a pension scheme and a Medicash cash plan after probation.</p>
<p>last updated 8 week of 2026</p>