Lead Technical Engineer
<p><b>Salary: £26,000 - 26,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Minimum 4 years experience working within an IT support environment.</li><li>Proven experience operating in a senior or advanced IT support role (e.g. Senior IT Technician, Senior ICT Support Technician, Technical Escalation Engineer or similar).</li><li>Strong experience supporting Windows-based environments and end users.</li><li>Experience working with structured ticketing systems and formal escalation processes.</li><li>Confident in owning and resolving complex technical issues under pressure.</li><li>Strong communication skills, with the ability to provide clear guidance to both technical and non-technical users.</li><li>Ability to work independently and make sound technical decisions without line management authority.</li><li>Full UK Driving Licence and access to own vehicle.</li></ul>
<b>Responsibilities:</b>
<ul><li>Act as the sole technical escalation point for the ICT support team.</li><li>Take ownership of incidents, recurring issues, and technical problems.</li><li>Lead technical aspects of projects, including infrastructure changes and deployments.</li><li>Provide technical guidance and support to ICT technicians.</li><li>Maintain planned site presence across supported locations while retaining escalation responsibility at all times.</li><li>Support the IT Support Manager with delegated technical workload and escalation oversight.</li><li>Ensure incidents and escalations are resolved in line with agreed processes and SLAs.</li><li>Participate in incident response, coordinating technical resolution and communication.</li><li>Contribute to documentation, knowledge sharing, and continuous improvement of support processes.</li></ul>
<b>Technologies:</b>
<ul><li>ICT</li><li>Support</li><li>Windows</li><li>Flow</li><li>Security</li></ul>
<p><b>More:</b></p>
<p>At Vocosa IT, we offer a wide range of services including the installation and maintenance of IT, AV, CCTV, and access control solutions across various settings, from private businesses to educational institutions. We are excited to offer an opportunity for a Lead Technical Engineer to join our team, providing crucial technical support and oversight within a senior technical role. This position operates on a structured rota, enabling both planned on-site presence and remote work. We foster a collaborative environment focused on service improvement and sustainability, and we support professional development to help our team members thrive.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Minimum 4 years experience working within an IT support environment.</li><li>Proven experience operating in a senior or advanced IT support role (e.g. Senior IT Technician, Senior ICT Support Technician, Technical Escalation Engineer or similar).</li><li>Strong experience supporting Windows-based environments and end users.</li><li>Experience working with structured ticketing systems and formal escalation processes.</li><li>Confident in owning and resolving complex technical issues under pressure.</li><li>Strong communication skills, with the ability to provide clear guidance to both technical and non-technical users.</li><li>Ability to work independently and make sound technical decisions without line management authority.</li><li>Full UK Driving Licence and access to own vehicle.</li></ul>
<b>Responsibilities:</b>
<ul><li>Act as the sole technical escalation point for the ICT support team.</li><li>Take ownership of incidents, recurring issues, and technical problems.</li><li>Lead technical aspects of projects, including infrastructure changes and deployments.</li><li>Provide technical guidance and support to ICT technicians.</li><li>Maintain planned site presence across supported locations while retaining escalation responsibility at all times.</li><li>Support the IT Support Manager with delegated technical workload and escalation oversight.</li><li>Ensure incidents and escalations are resolved in line with agreed processes and SLAs.</li><li>Participate in incident response, coordinating technical resolution and communication.</li><li>Contribute to documentation, knowledge sharing, and continuous improvement of support processes.</li></ul>
<b>Technologies:</b>
<ul><li>ICT</li><li>Support</li><li>Windows</li><li>Flow</li><li>Security</li></ul>
<p><b>More:</b></p>
<p>At Vocosa IT, we offer a wide range of services including the installation and maintenance of IT, AV, CCTV, and access control solutions across various settings, from private businesses to educational institutions. We are excited to offer an opportunity for a Lead Technical Engineer to join our team, providing crucial technical support and oversight within a senior technical role. This position operates on a structured rota, enabling both planned on-site presence and remote work. We foster a collaborative environment focused on service improvement and sustainability, and we support professional development to help our team members thrive.</p>
<p>last updated 8 week of 2026</p>