Technical Support Shift Leader
<p><b>Salary: £38,000 - 78,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Technical mindset and eagerness to learn and develop in a technical career</li><li>Good all-round technical understanding</li><li>Familiarity with broadband technologies (ADSL / FTTC / FTTP / SOGEA)</li><li>Knowledge of LAN Networking (Cisco / Meraki)</li><li>Understanding of firewalls (Cisco / Fortinet / Meraki)</li><li>Familiarity with WAN and SD-WAN Networking (Cisco / Huawei / Fortinet)</li><li>Basic knowledge of WLAN Networking (Meraki / Aruba)</li><li>Understanding of cellular networking and routing (Digi / Teltonika / BGP / MPLS)</li><li>Familiarity with VoIP SIP telephony solutions and handsets (Broadworks / Polycom / Cisco)</li><li>Knowledge of VPN and authentication solutions (Safenet / MobilePass)</li><li>Strong leadership and motivational skills</li><li>Excellent communication and listening skills</li><li>Professional written and verbal communication abilities</li><li>Strong customer service orientation</li><li>Creative problem-solving skills</li><li>Integrity and ability to work under pressure</li><li>Technical certifications (desirable but not essential, e.g., Cisco CCNA, SIP School SSCA, ITIL Foundation)</li></ul>
<b>Responsibilities:</b>
<ul><li>Manage and motivate a team of engineers to strive for customer satisfaction and fault resolution</li><li>Develop a strong technical understanding of the business product set</li><li>Contribute towards continual improvement of new and existing products</li><li>Offer technical leadership and document best practices for support tiers</li><li>Provide informal assistance and formal training to peers</li><li>Develop and maintain internal training documentation</li><li>Manage escalations and promote a permanent fix culture</li><li>Adhere to contractual SLAs and service standards</li></ul>
<b>Technologies:</b>
<ul><li>Aruba</li><li>Cisco</li><li>Support</li><li>ITIL</li><li>LAN</li><li>MPLS</li><li>VPN</li><li>WLAN</li><li>REST</li></ul>
<p><b>More:</b></p>
<p>At Redcentric, we are a dynamic organization based in Harrogate, seeking a bright and enthusiastic individual to join our 2nd Line Technical Support team. We offer opportunities for growth and development within a 24 x 7 shift environment, operating under a rolling continental shift schedule. Our focus on efficiency initiatives and service improvement allows us to deliver high-quality customer support. As part of our team, youll have the chance to lead and develop others while enhancing your technical skills in a supportive atmosphere.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Technical mindset and eagerness to learn and develop in a technical career</li><li>Good all-round technical understanding</li><li>Familiarity with broadband technologies (ADSL / FTTC / FTTP / SOGEA)</li><li>Knowledge of LAN Networking (Cisco / Meraki)</li><li>Understanding of firewalls (Cisco / Fortinet / Meraki)</li><li>Familiarity with WAN and SD-WAN Networking (Cisco / Huawei / Fortinet)</li><li>Basic knowledge of WLAN Networking (Meraki / Aruba)</li><li>Understanding of cellular networking and routing (Digi / Teltonika / BGP / MPLS)</li><li>Familiarity with VoIP SIP telephony solutions and handsets (Broadworks / Polycom / Cisco)</li><li>Knowledge of VPN and authentication solutions (Safenet / MobilePass)</li><li>Strong leadership and motivational skills</li><li>Excellent communication and listening skills</li><li>Professional written and verbal communication abilities</li><li>Strong customer service orientation</li><li>Creative problem-solving skills</li><li>Integrity and ability to work under pressure</li><li>Technical certifications (desirable but not essential, e.g., Cisco CCNA, SIP School SSCA, ITIL Foundation)</li></ul>
<b>Responsibilities:</b>
<ul><li>Manage and motivate a team of engineers to strive for customer satisfaction and fault resolution</li><li>Develop a strong technical understanding of the business product set</li><li>Contribute towards continual improvement of new and existing products</li><li>Offer technical leadership and document best practices for support tiers</li><li>Provide informal assistance and formal training to peers</li><li>Develop and maintain internal training documentation</li><li>Manage escalations and promote a permanent fix culture</li><li>Adhere to contractual SLAs and service standards</li></ul>
<b>Technologies:</b>
<ul><li>Aruba</li><li>Cisco</li><li>Support</li><li>ITIL</li><li>LAN</li><li>MPLS</li><li>VPN</li><li>WLAN</li><li>REST</li></ul>
<p><b>More:</b></p>
<p>At Redcentric, we are a dynamic organization based in Harrogate, seeking a bright and enthusiastic individual to join our 2nd Line Technical Support team. We offer opportunities for growth and development within a 24 x 7 shift environment, operating under a rolling continental shift schedule. Our focus on efficiency initiatives and service improvement allows us to deliver high-quality customer support. As part of our team, youll have the chance to lead and develop others while enhancing your technical skills in a supportive atmosphere.</p>
<p>last updated 8 week of 2026</p>