Technical Helpdesk - Spanish

<p><b>Salary: £30,000 - 30,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Fluent in English and Spanish</li><li>Customer service or support/helpdesk experience</li><li>Excellent verbal and written communication skills</li><li>Strong telephone manner</li><li>Team-oriented, reliable, and customer-focused</li><li>CRM or telephony system experience (desirable)</li><li>SQL, reporting tools, or XML knowledge (desirable)</li><li>Familiarity with HubSpot and Aircall (a plus)</li></ul>
<b>Responsibilities:</b>
<ul><li>Triage inbound support tickets and route to the correct technical teams</li><li>Answer inbound customer calls and direct enquiries appropriately</li><li>Provide clear, professional customer communication</li><li>Log and document customer interactions accurately</li><li>Support customers with general software-related queries</li></ul>
<b>Technologies:</b>
<ul><li>CRM</li><li>HubSpot</li><li>Support</li><li>SQL</li><li>XML</li></ul>
<p><b>More:</b></p>
<p>We are a specialist software provider offering an exciting opportunity for a Spanish speaking Technical Helpdesk. Our role is customer-focused, ideal for individuals with strong communication skills and a passion for technology. We provide a competitive salary of approximately £32,000, hybrid working arrangements, 24 days holiday plus bank holidays, a comprehensive pension plan, healthcare benefits, and gym discounts. Our team enjoys free parking, a laptop, bonuses, social events, and additional perks. The working hours are 37.5 hours per week, with structured onboarding for the first three months.</p>
<p>last updated 8 week of 2026</p>