Second Line Support Engineer
<p><b>Salary: £30,000 - 34,370 per year</b></p>
<b>Requirements:</b>
<ul><li>Proven experience in providing IT support within an MSP or corporate environment or ITIL help desk setting.</li><li>Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections.</li><li>Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions.</li><li>Familiarity with Active Directory management and tools like Heimdal RMM & Security.</li><li>Experience supporting hardware components including desktops, laptops, servers, and peripherals.</li><li>Proficiency in troubleshooting software issues across various platforms.</li><li>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users and stakeholders.</li><li>Ability to prioritise tasks effectively while managing multiple support requests simultaneously.</li><li>Clean UK Driving license (required).</li><li>Microsoft AZ700 certification (required).</li><li>ITIL Certification (required).</li></ul>
<b>Responsibilities:</b>
<ul><li>Provide first-line technical support via our own help desk platform addressing user queries promptly and efficiently.</li><li>Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft 365.</li><li>Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP protocols, firewalls, and TCP connections.</li><li>Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and system updates.</li><li>Support server infrastructure including HP Proliant Servers with Microsoft Windows Server environments and PRTG monitoring.</li><li>Configure and maintain network devices such as switches, routers, and firewalls to ensure optimal security and performance.</li><li>Conduct regular analysis of system logs and network traffic to identify potential issues or vulnerabilities.</li><li>Document technical procedures clearly to facilitate knowledge sharing within the team, ensuring that Level One need to escalate less often.</li><li>Maintain high levels of customer service by communicating effectively with client users at all levels of technical understanding.</li><li>Work on both project and helpdesk tickets simultaneously.</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Firewall</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>LAN</li><li>LESS</li><li>Linux</li><li>macOS</li><li>Microsoft 365</li><li>Network</li><li>Security</li><li>TCP/IP</li><li>VPN</li><li>Windows</li><li>Office 365</li></ul>
<p><b>More:</b></p>
<p>We are seeking a dedicated IT Support professional to join our dynamic team at Andisa, a leading MSP based in Harrogate, North Yorkshire, serving clients across all of Yorkshire. This role offers an excellent opportunity to utilise and expand your expertise in a fast-paced environment, contributing to the optimisation of IT services. We highly value strong communication skills and a proactive approach to problem-solving, with a focus on delivering exceptional customer service. This position is full-time and permanent, with a hybrid remote work option in Harrogate.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Proven experience in providing IT support within an MSP or corporate environment or ITIL help desk setting.</li><li>Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections.</li><li>Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions.</li><li>Familiarity with Active Directory management and tools like Heimdal RMM & Security.</li><li>Experience supporting hardware components including desktops, laptops, servers, and peripherals.</li><li>Proficiency in troubleshooting software issues across various platforms.</li><li>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users and stakeholders.</li><li>Ability to prioritise tasks effectively while managing multiple support requests simultaneously.</li><li>Clean UK Driving license (required).</li><li>Microsoft AZ700 certification (required).</li><li>ITIL Certification (required).</li></ul>
<b>Responsibilities:</b>
<ul><li>Provide first-line technical support via our own help desk platform addressing user queries promptly and efficiently.</li><li>Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft 365.</li><li>Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP protocols, firewalls, and TCP connections.</li><li>Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and system updates.</li><li>Support server infrastructure including HP Proliant Servers with Microsoft Windows Server environments and PRTG monitoring.</li><li>Configure and maintain network devices such as switches, routers, and firewalls to ensure optimal security and performance.</li><li>Conduct regular analysis of system logs and network traffic to identify potential issues or vulnerabilities.</li><li>Document technical procedures clearly to facilitate knowledge sharing within the team, ensuring that Level One need to escalate less often.</li><li>Maintain high levels of customer service by communicating effectively with client users at all levels of technical understanding.</li><li>Work on both project and helpdesk tickets simultaneously.</li></ul>
<b>Technologies:</b>
<ul><li>Active Directory</li><li>Firewall</li><li>Hardware</li><li>Support</li><li>ITIL</li><li>LAN</li><li>LESS</li><li>Linux</li><li>macOS</li><li>Microsoft 365</li><li>Network</li><li>Security</li><li>TCP/IP</li><li>VPN</li><li>Windows</li><li>Office 365</li></ul>
<p><b>More:</b></p>
<p>We are seeking a dedicated IT Support professional to join our dynamic team at Andisa, a leading MSP based in Harrogate, North Yorkshire, serving clients across all of Yorkshire. This role offers an excellent opportunity to utilise and expand your expertise in a fast-paced environment, contributing to the optimisation of IT services. We highly value strong communication skills and a proactive approach to problem-solving, with a focus on delivering exceptional customer service. This position is full-time and permanent, with a hybrid remote work option in Harrogate.</p>
<p>last updated 8 week of 2026</p>