ServiceNow Architect - Reading
<p><b>Salary: £130,000 - 143,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong experience in implementing ServiceNow solutions, specifically in ITOM/Event Management architecture.</li><li>Proficient in designing event rules, alert correlation, deduplication, and suppression.</li><li>Skilled in integration via SNMP traps, REST/SOAP, MID Server, and webhooks.</li><li>Strong JavaScript / Glide API experience for custom logic and alert action adjustments.</li><li>Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, and GCP.</li><li>Knowledge of service mapping, ability to create and debug patterns for application services.</li><li>Sound understanding of ITIL/ITSM processes, including incident, problem, and change management.</li><li>Experience with high-availability, multi-tier architectures.</li><li>ServiceNow Certified Implementation Specialist Event Management (CIS-EM) is preferred.</li><li>Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous.</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, and AppDynamics.</li><li>Develop event rules, alert correlation, deduplication, and suppression, while maintaining operational intelligence signals.</li><li>Design and tune service health dashboards, including alert console, service health, and impact maps.</li><li>Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact.</li><li>Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices.</li><li>Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, and system documentation.</li><li>Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies.</li><li>Collaborate with stakeholders including executives and business units to conduct solution assessments, process analysis, and roadmap planning.</li><li>Provide post-implementation support and proactively optimize event management processes.</li></ul>
<b>Technologies:</b>
<ul><li>API</li><li>AWS</li><li>Azure</li><li>Cloud</li><li>CMDB</li><li>GCP</li><li>Support</li><li>ITIL</li><li>ITSM</li><li>JavaScript</li><li>Network</li><li>REST</li><li>SOAP</li><li>ServiceNow</li><li>Splunk</li><li>Architect</li></ul>
<p><b>More:</b></p>
<p>We are a forward-thinking company specializing in ServiceNow solutions, dedicated to delivering exceptional IT operations management outcomes. Our team thrives in a collaborative environment, where we value innovation and are committed to optimizing our clients IT processes. We offer competitive benefits and opportunities for professional growth, and we are located in a vibrant tech hub that fosters creativity and teamwork.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Strong experience in implementing ServiceNow solutions, specifically in ITOM/Event Management architecture.</li><li>Proficient in designing event rules, alert correlation, deduplication, and suppression.</li><li>Skilled in integration via SNMP traps, REST/SOAP, MID Server, and webhooks.</li><li>Strong JavaScript / Glide API experience for custom logic and alert action adjustments.</li><li>Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, and GCP.</li><li>Knowledge of service mapping, ability to create and debug patterns for application services.</li><li>Sound understanding of ITIL/ITSM processes, including incident, problem, and change management.</li><li>Experience with high-availability, multi-tier architectures.</li><li>ServiceNow Certified Implementation Specialist Event Management (CIS-EM) is preferred.</li><li>Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous.</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, and AppDynamics.</li><li>Develop event rules, alert correlation, deduplication, and suppression, while maintaining operational intelligence signals.</li><li>Design and tune service health dashboards, including alert console, service health, and impact maps.</li><li>Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact.</li><li>Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices.</li><li>Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, and system documentation.</li><li>Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies.</li><li>Collaborate with stakeholders including executives and business units to conduct solution assessments, process analysis, and roadmap planning.</li><li>Provide post-implementation support and proactively optimize event management processes.</li></ul>
<b>Technologies:</b>
<ul><li>API</li><li>AWS</li><li>Azure</li><li>Cloud</li><li>CMDB</li><li>GCP</li><li>Support</li><li>ITIL</li><li>ITSM</li><li>JavaScript</li><li>Network</li><li>REST</li><li>SOAP</li><li>ServiceNow</li><li>Splunk</li><li>Architect</li></ul>
<p><b>More:</b></p>
<p>We are a forward-thinking company specializing in ServiceNow solutions, dedicated to delivering exceptional IT operations management outcomes. Our team thrives in a collaborative environment, where we value innovation and are committed to optimizing our clients IT processes. We offer competitive benefits and opportunities for professional growth, and we are located in a vibrant tech hub that fosters creativity and teamwork.</p>
<p>last updated 8 week of 2026</p>