ServiceNow/Atlassian Product Owner
<p><b>Salary: £40,000 - 70,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Atlassian certifications (e.g. ACP-100, ACP-120, ACP-620)</li><li>Proven experience administering Atlassian and ServiceNow products in a medium or large organisation</li><li>Strong understanding of Agile, Scrum, and Kanban methodologies</li><li>Knowledge of ITSM best practices and modern delivery frameworks</li><li>Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation</li><li>Strong stakeholder management and requirements-gathering skills</li><li>Ability to balance team-level flexibility with enterprise-wide governance and standardisation</li><li>Experience with Atlassian Cloud migrations or large-scale Jira implementations</li><li>Experience with automation, scripting, or REST APIs (preferred)</li></ul>
<b>Responsibilities:</b>
<ul><li>Define the product vision for Atlassian and ServiceNow platforms aligned with organisational goals</li><li>Maintain a full, strategic roadmap covering enhancements, integrations, and platform evolution</li><li>Prioritise outcomes, epics, and features that maximise value while balancing feasibility and risk</li><li>Make informed decisions on product direction, adoption priorities, and technical trade-offs</li><li>Own, refine, and prioritise the Jira backlog across features, improvements, and fixes</li><li>Review configuration change requests, approving or rejecting based on value, standards, and impact</li><li>Coordinate delivery of changes with administrators, engineers, third parties, and vendors</li><li>Build strong relationships across PMO, Transformation, COO teams, and business stakeholders</li><li>Facilitate workshops to gather requirements, understand pain points, and align Jira to business processes</li><li>Communicate upcoming changes, new capabilities, and best-practice guidance clearly and proactively</li><li>Design intuitive, consistent solutions across Jira, Confluence, and ServiceNow</li><li>Define and enforce usage standards, including issue types, workflows, fields, and naming conventions</li><li>Configure and maintain projects, boards, screens, schemes, workflows, and permissions in line with governance</li><li>Provide expert guidance on Jira usage, workflows, and best practices</li><li>Maintain user guides, FAQs, and enablement resources</li><li>Define KPIs for Jira adoption, value, and platform health</li><li>Create dashboards and reporting that provide actionable insights into flow, throughput, and delivery</li><li>Translate business requirements into configuration needs and test scenarios</li><li>Coordinate and perform UAT, ensuring changes meet acceptance criteria</li><li>Maintain governance for Jira configuration, change requests, and approval processes</li><li>Ensure Jira usage aligns with organisational policies and regulatory requirements</li><li>Ensure platform stability, performance, integrations, and licensing are effectively managed</li><li>Provide product requirements to inform technical decisions relating to infrastructure or integrations</li></ul>
<b>Technologies:</b>
<ul><li>Atlassian</li><li>Cloud</li><li>Confluence</li><li>Flow</li><li>ITSM</li><li>JIRA</li><li>Kanban</li><li>REST</li><li>ServiceNow</li><li>Support</li><li>Product Owner</li></ul>
<p><b>More:</b></p>
<p>We are Markerstudy, a leading provider of private insurance in the UK, insuring around 5% of the private cars on UK roads, 20% of commercial vehicles, and over 30% of motorcycles with total premium levels of circa £1.2b. This role can be based from our offices in Peterborough, Manchester, Chesterfield, Stoke, or Sunderland, with options for largely remote work. We offer a collaborative and fast-paced work environment, a healthcare cash plan, opportunities for a yearly bonus scheme, 24 days of annual leave plus Bank Holidays (with the ability to buy additional leave), life assurance at 4x annual salary, and vibrant, modern offices.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Atlassian certifications (e.g. ACP-100, ACP-120, ACP-620)</li><li>Proven experience administering Atlassian and ServiceNow products in a medium or large organisation</li><li>Strong understanding of Agile, Scrum, and Kanban methodologies</li><li>Knowledge of ITSM best practices and modern delivery frameworks</li><li>Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation</li><li>Strong stakeholder management and requirements-gathering skills</li><li>Ability to balance team-level flexibility with enterprise-wide governance and standardisation</li><li>Experience with Atlassian Cloud migrations or large-scale Jira implementations</li><li>Experience with automation, scripting, or REST APIs (preferred)</li></ul>
<b>Responsibilities:</b>
<ul><li>Define the product vision for Atlassian and ServiceNow platforms aligned with organisational goals</li><li>Maintain a full, strategic roadmap covering enhancements, integrations, and platform evolution</li><li>Prioritise outcomes, epics, and features that maximise value while balancing feasibility and risk</li><li>Make informed decisions on product direction, adoption priorities, and technical trade-offs</li><li>Own, refine, and prioritise the Jira backlog across features, improvements, and fixes</li><li>Review configuration change requests, approving or rejecting based on value, standards, and impact</li><li>Coordinate delivery of changes with administrators, engineers, third parties, and vendors</li><li>Build strong relationships across PMO, Transformation, COO teams, and business stakeholders</li><li>Facilitate workshops to gather requirements, understand pain points, and align Jira to business processes</li><li>Communicate upcoming changes, new capabilities, and best-practice guidance clearly and proactively</li><li>Design intuitive, consistent solutions across Jira, Confluence, and ServiceNow</li><li>Define and enforce usage standards, including issue types, workflows, fields, and naming conventions</li><li>Configure and maintain projects, boards, screens, schemes, workflows, and permissions in line with governance</li><li>Provide expert guidance on Jira usage, workflows, and best practices</li><li>Maintain user guides, FAQs, and enablement resources</li><li>Define KPIs for Jira adoption, value, and platform health</li><li>Create dashboards and reporting that provide actionable insights into flow, throughput, and delivery</li><li>Translate business requirements into configuration needs and test scenarios</li><li>Coordinate and perform UAT, ensuring changes meet acceptance criteria</li><li>Maintain governance for Jira configuration, change requests, and approval processes</li><li>Ensure Jira usage aligns with organisational policies and regulatory requirements</li><li>Ensure platform stability, performance, integrations, and licensing are effectively managed</li><li>Provide product requirements to inform technical decisions relating to infrastructure or integrations</li></ul>
<b>Technologies:</b>
<ul><li>Atlassian</li><li>Cloud</li><li>Confluence</li><li>Flow</li><li>ITSM</li><li>JIRA</li><li>Kanban</li><li>REST</li><li>ServiceNow</li><li>Support</li><li>Product Owner</li></ul>
<p><b>More:</b></p>
<p>We are Markerstudy, a leading provider of private insurance in the UK, insuring around 5% of the private cars on UK roads, 20% of commercial vehicles, and over 30% of motorcycles with total premium levels of circa £1.2b. This role can be based from our offices in Peterborough, Manchester, Chesterfield, Stoke, or Sunderland, with options for largely remote work. We offer a collaborative and fast-paced work environment, a healthcare cash plan, opportunities for a yearly bonus scheme, 24 days of annual leave plus Bank Holidays (with the ability to buy additional leave), life assurance at 4x annual salary, and vibrant, modern offices.</p>
<p>last updated 8 week of 2026</p>