Spanish Speaking Software Support Executive

<p><b>Salary: £30,000 - 30,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Fluent in English and Spanish</li><li>Customer service or support/helpdesk experience</li><li>Excellent verbal and written communication skills</li><li>Strong telephone manner</li><li>Team-oriented, reliable, and customer-focused</li><li>CRM or telephony system experience (desirable)</li><li>SQL, reporting tools, or XML knowledge (desirable)</li><li>Familiarity with HubSpot and Aircall is a plus</li></ul>
<b>Responsibilities:</b>
<ul><li>Triage inbound support tickets and route to the correct technical teams</li><li>Answer inbound customer calls and direct enquiries appropriately</li><li>Provide clear, professional customer communication</li><li>Log and document customer interactions accurately</li><li>Support customers with general software-related queries</li></ul>
<b>Technologies:</b>
<ul><li>CRM</li><li>HubSpot</li><li>Support</li><li>SQL</li><li>XML</li></ul>
<p><b>More:</b></p>
<p>We are a specialist software provider looking for a Spanish speaking Software Support Exec to be the first point of contact for our customers. This role is perfect for someone who is customer-focused, has strong communication skills, and has an interest in the tech environment. We offer a competitive salary of c. £32,000 (depending on experience), hybrid working arrangements, 24 days holiday plus bank holidays, pension, healthcare, gym discount, free parking, laptop provision, and various bonuses and perks. Our working hours are 37.5 hours per week from 8:00am to 4:30pm with a 1-hour lunch break. During the first 3 months, youll work 3 days a week in the office for onboarding, after which youll transition to 2 days in the office.</p>
<p>last updated 8 week of 2026</p>