Contact Centre RFP Manager

<p><b>Salary: £76,000 - 104,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong background in cloud-based contact center solutions</li><li>Hands-on experience in system design, integration, and troubleshooting of CCaaS platforms</li><li>Experience managing the RFP procurement process</li><li>Excellent communication and client management skills</li><li>Ability to translate business needs into tailored solutions</li><li>Familiarity with optimizing customer service and operational efficiency</li></ul>
<b>Responsibilities:</b>
<ul><li>Assess and optimize our contact center operations using cloud-based solutions</li><li>Implement and enhance CCaaS solutions to drive customer service improvements</li><li>Manage the end-to-end RFP procurement process for the new telephony CCaaS system</li><li>Collaborate with 3rd parties and internal project teams to deliver solutions</li><li>Work closely with clients to understand their business needs</li></ul>
<b>Technologies:</b>
<ul><li>Cloud</li><li>DevOps</li></ul>
<p><b>More:</b></p>
<p>We are a dynamic consultancy located in Alcester, focused on enhancing contact center operations through innovative cloud-based solutions. This is a 6-month contract role that allows for flexible work arrangements, including 1-2 days per week in the office. We value collaboration and expertise and aim to deliver tailored solutions that drive operational efficiency and improve customer service.</p>
<p>last updated 8 week of 2026</p>