Service Design Analyst
<p><b>Salary: £80,000 - 80,000 per year</b></p>
<b>Requirements:</b>
<ul><li>Strong analytical and problem-solving capability with experience interpreting and synthesising complex data.</li><li>Experience in process mapping and supporting structured service design activities.</li><li>Understanding of service design and operating model principles.</li><li>Experience contributing to customer journey mapping, persona development, or related service experience frameworks.</li><li>Proficiency in data visualisation and analysis tools, including Power BI and Excel.</li><li>Ability to generate insights that inform decision-making within transformation programmes.</li><li>Strong stakeholder management and communication skills across diverse teams.</li><li>Experience working within complex, global professional services or corporate environments.</li><li>Exposure to operating model transformation or large-scale change programmes.</li></ul>
<b>Responsibilities:</b>
<ul><li>Support delivery of a business professional transformation programme through service data analysis and portfolio-level service design support.</li><li>Assist in developing and maintaining the global service portfolio framework, including drafting templates and structured documentation.</li><li>Collate service requirements, capturing user feedback and insights to inform service design.</li><li>Consolidate service information to support the development of service blueprints and interaction models.</li><li>Create and maintain templates to enable consistent service design activities across enterprise and functional teams.</li><li>Analyse data to identify trends, gaps, risks, and optimisation opportunities, providing actionable insights to programme and project teams.</li><li>Develop and maintain service catalogues based on validated service data.</li><li>Support workshop design and facilitation activities, including process mapping sessions.</li><li>Contribute to business readiness assessments and transitional activities across workstreams.</li><li>Consolidate and validate data from multiple sources to ensure integrity and consistency.</li><li>Maintain documentation and support change and communication activities, including training materials and service playbooks.</li><li>Contribute to service-level impact assessments and transformation planning activities.</li></ul>
<b>Technologies:</b>
<ul><li>Excel</li><li>Support</li><li>Power BI</li></ul>
<p><b>More:</b></p>
<p>We are a London-based global professional services firm, offering a fantastic opportunity for a Service Design Analyst on a 12-month fixed-term contract. This role presents an exciting challenge as you will contribute to significant transformation programmes, supported by a collaborative team. We offer a competitive salary of £80,000 per annum along with a hybrid working model, allowing you to balance your professional responsibilities with personal commitments.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>Strong analytical and problem-solving capability with experience interpreting and synthesising complex data.</li><li>Experience in process mapping and supporting structured service design activities.</li><li>Understanding of service design and operating model principles.</li><li>Experience contributing to customer journey mapping, persona development, or related service experience frameworks.</li><li>Proficiency in data visualisation and analysis tools, including Power BI and Excel.</li><li>Ability to generate insights that inform decision-making within transformation programmes.</li><li>Strong stakeholder management and communication skills across diverse teams.</li><li>Experience working within complex, global professional services or corporate environments.</li><li>Exposure to operating model transformation or large-scale change programmes.</li></ul>
<b>Responsibilities:</b>
<ul><li>Support delivery of a business professional transformation programme through service data analysis and portfolio-level service design support.</li><li>Assist in developing and maintaining the global service portfolio framework, including drafting templates and structured documentation.</li><li>Collate service requirements, capturing user feedback and insights to inform service design.</li><li>Consolidate service information to support the development of service blueprints and interaction models.</li><li>Create and maintain templates to enable consistent service design activities across enterprise and functional teams.</li><li>Analyse data to identify trends, gaps, risks, and optimisation opportunities, providing actionable insights to programme and project teams.</li><li>Develop and maintain service catalogues based on validated service data.</li><li>Support workshop design and facilitation activities, including process mapping sessions.</li><li>Contribute to business readiness assessments and transitional activities across workstreams.</li><li>Consolidate and validate data from multiple sources to ensure integrity and consistency.</li><li>Maintain documentation and support change and communication activities, including training materials and service playbooks.</li><li>Contribute to service-level impact assessments and transformation planning activities.</li></ul>
<b>Technologies:</b>
<ul><li>Excel</li><li>Support</li><li>Power BI</li></ul>
<p><b>More:</b></p>
<p>We are a London-based global professional services firm, offering a fantastic opportunity for a Service Design Analyst on a 12-month fixed-term contract. This role presents an exciting challenge as you will contribute to significant transformation programmes, supported by a collaborative team. We offer a competitive salary of £80,000 per annum along with a hybrid working model, allowing you to balance your professional responsibilities with personal commitments.</p>
<p>last updated 8 week of 2026</p>