Service Designer - Manchester
<p><b>Salary: £50,000 - 75,000 per year</b></p>
<b>Requirements:</b>
<ul><li>A strong foundation in UX design, with clear progression into service design.</li><li>Experience designing end-to-end services beyond individual screens or features.</li><li>Confidence working across multiple touchpoints, channels, and operational processes.</li><li>Strong journey mapping and service blueprinting experience.</li><li>The ability to connect research insights to strategic service decisions.</li><li>Excellent stakeholder management skills, including experience working with senior leaders.</li><li>Resilience and adaptability in complex, fast-moving environments.</li><li>A collaborative mindset and genuine passion for improving customer experiences.</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead end-to-end service design activity across complex customer journeys.</li><li>Map current and future state services, identifying pain points, dependencies, and opportunities.</li><li>Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.</li><li>Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.</li><li>Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.</li><li>Champion human-centred design, constructively challenging business or technical limitations where needed.</li><li>Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.</li><li>Support the evolution of service design capability and ways of working across the organisation.</li><li>Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>UX UI Design</li></ul>
<p><b>More:</b></p>
<p>We are seeking an experienced Service Designer who has evolved from a UX background into service design, understanding interaction design deeply while operating at a broader, end-to-end service level. Our goal is to shape holistic services across journeys, systems, people, and touchpoints, ensuring experiences work seamlessly across digital and physical channels. We value human-centred design and are dedicated to transforming moments of worry into moments of hope through thoughtful, well-designed services. The role offers excellent career development opportunities, birthday off, wellness days, and flexible working.</p>
<p>last updated 8 week of 2026</p>
<b>Requirements:</b>
<ul><li>A strong foundation in UX design, with clear progression into service design.</li><li>Experience designing end-to-end services beyond individual screens or features.</li><li>Confidence working across multiple touchpoints, channels, and operational processes.</li><li>Strong journey mapping and service blueprinting experience.</li><li>The ability to connect research insights to strategic service decisions.</li><li>Excellent stakeholder management skills, including experience working with senior leaders.</li><li>Resilience and adaptability in complex, fast-moving environments.</li><li>A collaborative mindset and genuine passion for improving customer experiences.</li></ul>
<b>Responsibilities:</b>
<ul><li>Lead end-to-end service design activity across complex customer journeys.</li><li>Map current and future state services, identifying pain points, dependencies, and opportunities.</li><li>Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.</li><li>Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.</li><li>Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.</li><li>Champion human-centred design, constructively challenging business or technical limitations where needed.</li><li>Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.</li><li>Support the evolution of service design capability and ways of working across the organisation.</li><li>Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.</li></ul>
<b>Technologies:</b>
<ul><li>Support</li><li>UX UI Design</li></ul>
<p><b>More:</b></p>
<p>We are seeking an experienced Service Designer who has evolved from a UX background into service design, understanding interaction design deeply while operating at a broader, end-to-end service level. Our goal is to shape holistic services across journeys, systems, people, and touchpoints, ensuring experiences work seamlessly across digital and physical channels. We value human-centred design and are dedicated to transforming moments of worry into moments of hope through thoughtful, well-designed services. The role offers excellent career development opportunities, birthday off, wellness days, and flexible working.</p>
<p>last updated 8 week of 2026</p>